01-26-2017 6:26 PM
01-26-2017 6:35 PM
Take the phone to an Apple store. They should be able to help.
01-27-2017 8:30 AM
Unfortunately, that is your only choice. Apple controls the software downloads. AT&T has nothing to do with them. It is an Apple problem, and if your phone is out of warranty, you don't have much choice.
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