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New IPad

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New IPad

I got this IPad from AT&T a few weeks back (free with my iPhone 7) and I'm getting around to plugging it in. But it's not showing the dead battery or the charging battery sign even though it's been plugged in for a few minutes (at least 5 minutes). Is it just beyond dead and it has not reached to a point in can turn on? Or what?
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Accepted by Bookgeek19
‎07-15-2017 4:12 PM

Re: New IPad

Apple covers warranty directly on any of their devices. If it's truly a hardware issue and dead, contact them for warranty support. I would try holding HOME and POWER together for up to a minute, see if it forces a restart.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Re: New IPad

I would. But there doesn't seem to be a home button. There is a sleep button, putting a USB chip in, and buttons to change the volume.
(Yes I've tried holding the sleep button down)
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ACE - Expert

Re: New IPad

@Bookgeek19 The round button on the front is the home button. If it doesn't have one, it's not a iPad.

 

I have NO IDEA what a USB CHIP is???

 

 

 

 

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