Explore & discover

Helpful Links

Need help with Apple Watch cellular


Need help with Apple Watch cellular

Hello. I spent over 3 hours on the phone today with AT&T customer service trying to resolve an issue with my Apple Watch. I purchased the watch in December and have been paying for cellular service since then. I have not been able to activate or set up the cellular service on the watch though. I am getting very frustrated as no one can seem to help and the last person I spoke with just kept putting me on hold and had a really strong accent making it hard to understand him. I just want the service that I have been paying for to finally work. Thank you. 

Message 1 of 2
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎05-24-2019 5:27 PM

Re: Need help with Apple Watch cellular

Hi @Cindy6099,


We'd love to help you with this issue you're having! There are two things we'd like to check for. The first is ensuring you've activated your SIM card/cellular device. This page will walk you through activating your SIM card, through whichever device you prefer.


The next step is for NumberSync, and how to set it up. This page also provides information regarding requirements, and how to sync and unsync the feature. Please let us know if this helps!


Collin, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support