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My phone keeps dropping calls

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My phone keeps dropping calls

I have AT&T service, my brother has AT&T service, we can't stay on the phone with each other for more than two minutes without dropping the call
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Message 1 of 8
Administrator

Re: My phone keeps dropping calls

Greetings @Sjpajek

 

Whether it be communicating with family, friends, or using for business, we understand how important the coverage for your service is! Personally, when having a conversation on the phone I would like to stay connected without calls being dropped. It is my pleasure in helping to resolve this issue.

 

It is definitely important to us you are able to use your services. For better understanding on this matter, I will be reaching out via private message to your Forums Inbox. This way we will have additional information in finding the best resolution for you to connect with your bother.

 

Thank you for your time and I look forward to working with you! I wish you a wonderful day!

 

Vanessa, AT&T Community Specialist


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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8
Contributor

Re: My phone keeps dropping calls

Hey AT&T! everyone in our family is being dropped very frequently on calls. What is going on??? We have iPhone 6. Please let me know what is going on!

Message 3 of 8
Administrator

Re: My phone keeps dropping calls

Hi there @jennyfromtheblk,

 

I am sorry to hear your family is experiencing dropped calls frequently. I know how important it can be to have your calls stay connected consistently. I will be more than happy to take a look and find out what’s going on!

 

In order to take a deeper look, I invite you to go ahead and send us a private message to @ATTMobilityCare.  Please include your full name, mobile number, and best time and method to get in contact with you.

 

I look forward to working with you!

 

Brett, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8
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Contributor

Re: My phone keeps dropping calls

My iPhone 7 drops calls almost every time I use it. I just had to call my mother back 3 times to try and finish our brief conversation! This is totally unacceptable and I have no faith whatsoever in my phone or ATT. 

Message 5 of 8
Contributor

Re: My phone keeps dropping calls

My Samsung 7 keeps dropping calls also. So annoying!!!!

Message 6 of 8
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTCustomerCare
‎05-25-2018 9:03 AM

Re: My phone keeps dropping calls

Hi all,

 

I see this post is getting a few views. Restarting your device resolves some signal issues and dropped calls. Resetting the network can help as well. You will find information below on how to perform a network reset below. 

 

iPhone -  Network Reset

Android - Network Reset!

For other devices or more in depth troubleshooting, visit our Troubleshoot & Resolve Center for instructions. 

 

Damaged Phone

If the phone was dropped, this may damage the internal hardware and cause dropped calls. Replacing it, in some instances can resolve this. You can use your Device Protection Plan to replace it in most instances. 

 

Always Happens On A Certain Road, Room or Building 

There are some locations and environments that can cause dropped calls and connectivity issues. You can read about causes and solutions in our Low & Weak Signal article.  

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 7 of 8
Contributor

Re: My phone keeps dropping calls

I have been having this same problem with my phone dropping calls and my data not working. So has my husband an many of my friends and family. It just started happening in the last month. It is almost impossible to get ahold of anyone in customer service because the calls just get dropped. Then when you call back the same thing happens. One of the reps even asked if we could call off another device because she couldn’t hear, but unfortunately we only have att so we can not call off a different line. It is so frustrating..... I have gotten through long enough to find out towers are down and they are going to be working on them, however, it is still frustrating that I have to pay for spotty service. I want to know what att is going to do to make up for the last month of not having any service. If we don’t pay our bills you shut us off, but if you don’t provide the services we pay for what happens. A customer service representative was telling my husband they are offering 50% off a new phone because of the inconviences in our area, but we both just bought brand new phones a couple months ago so that does us no good. I just want a solution and I want reimbursed in some way for the lack of services. Even if we were credited 50% for our phones we just bought. My husband couldn’t tell the representative this because the call was dropped. 

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