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My iPhone 5s was stolen , what are my options?

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My iPhone 5s was stolen , what are my options?

My IPhone 5s was stolen and I have a warranty on it. From my understanding I will get a new one sent to me, but can I get and upgraded phone such as the iPhone 6 sent to me instead of the 5s and if so will it cost extra money?

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Message 1 of 18
ACE - Sage
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Accepted by Miarose
‎02-12-2016 7:10 PM

Re: My iPhone 5s was stolen , what are the requested options?

I hope you mean insurance.  Warranty covers manufacturer defects, not damage, or loss.

 

If you have insurance, it will replace you phone with the same model only.  The deductable is as much as $199 for a 5S

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 18
Anonymous
Not applicable

Re: My iPhone 5s was stolen , what are the requested options?

To add...

 

Report the theft to the local police...

 

Report the theft to AT&T so they can blacklist the phone...

 

...and see this from Apple...

 

If your iPhone, iPad, or iPod touch is lost or stolen

 

https://support.apple.com/en-us/HT201472

Message 3 of 18
Contributor

Re: My iPhone 5s was stolen , what are the requested options?

Its a blackberry not a iphone
Message 4 of 18
Anonymous
Not applicable

Re: My iPhone 5s was stolen , what are the requested options?


tommie92 wrote:
Its a blackberry not a iphone

Right and your posting to the Apple iPhone forum...

 

Post to the Blackberry forum and/or see this link from Blackberry for possible help...

 

 

Blackberry-forum.jpg
Message 5 of 18

Re: My iPhone 5s was stolen , what are the requested options?

I lost my *** Your office said they will contact me but they have not. My email is ***. What should I do? I have insurence.

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 6 of 18

Re: My iPhone 5s was stolen , what are the requested options?

Thank you.

Message 7 of 18

Re: My iPhone 5s was stolen , what are the requested options?

It is a Samsung 6

Message 8 of 18

Re: My iPhone 5s was stolen , what are the requested options?

Replace my phone with the same type and color from before. SAMSUNG 6 Silver

Message 9 of 18

Re: My iPhone 5s was stolen , what are the requested options?

My acc# is ***

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 10 of 18
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