Mentor
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110 Messages
My AT&T app badge count never goes away
I have the the My AT&T iOS app installed and have it set to notify me when I get a new bill. That worked fine until the 3.0.2 update. I got my first notification since that update and the app's badge count is now stuck. It doesn't matter how many times I look at my bill it still says 1.
Also navigating the new app is a major pain, but the badge issue is worse.
There doesn't appear to be any way to report bugs in the app, so I'm posting here.
Also navigating the new app is a major pain, but the badge issue is worse.
There doesn't appear to be any way to report bugs in the app, so I'm posting here.
ATTDmitriyCM
Former Community Manager
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10.4K Messages
11 years ago
Hello Oeribo2763, thank you for pointing it out, I just tested it on my iPhone and I see the same thing, the option is turning itself off when the app restarts. You said it was an issue for a while now, I will definitely pass it off to the right channel. So, you don't receive any notifications at all? I've always received notifications on my iPhone. Do you have myAT&T app notifications turned on in Notification Center on your phone?
Dmitriy
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Oeribo2763
Tutor
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3 Messages
11 years ago
Wow! Thanks for the quick response! That is correct, I don't receive any notifications. I used to, but the notifications for MyATT have always been finicky, but they always manage to end up working. I have the notifications on in the NC, but I don't receive them unless the notification option within the MyATT app is on. It's not a HUGE problem, but I just like getting my notification, so I can pay my bill in a timely manner. Any help I can get on this would be great. Thanks!
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
11 years ago
I will definitely make our developers aware of this issue right away. Thanks again for bringing it up to my attention!
Dmitriy
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scooman
Contributor
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3 Messages
11 years ago
Hello,
My first time posting. Like the others, I'm having the same problem with the "forever" badge.
My iPhone is 3Gs, I downloaded the update to make the badge go away. I also did the suggested power reset. That didn't work.
Are there any more suggestions?
Thanks,
scooman
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MLMondy
Contributor
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2 Messages
11 years ago
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scooman
Contributor
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3 Messages
11 years ago
Thank you for your response. Unfortunately, the fix didn't work for me.
scooman
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scooman
Contributor
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3 Messages
11 years ago
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pigpen3
Contributor
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1 Message
10 years ago
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MortimerDuke
8 Messages
5 months ago
Same problem here.
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skeeterintexas
ACE - Expert
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27.7K Messages
5 months ago
10yo thread. Closed.
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