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My AT&T app badge count never goes away

Mentor

My AT&T app badge count never goes away

I have the the My AT&T iOS app installed and have it set to notify me when I get a new bill. That worked fine until the 3.0.2 update. I got my first notification since that update and the app's badge count is now stuck. It doesn't matter how many times I look at my bill it still says 1.

Also navigating the new app is a major pain, but the badge issue is worse.

There doesn't appear to be any way to report bugs in the app, so I'm posting here.
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Message 1 of 29
Mentor

Re: myAT&T App Still Showing Badge

OK, another week has passed, iOS7 is out, and my myAT&T app is still showing an extraneous badge.

Message 11 of 29
Contributor

Re: myAT&T App Still Showing Badge

This has been going on for over a month and it's really annoying.  It's also disconcerting to me that there is NO way to send feedback on the App itself.  I even tried to find an e-mail address to send screenshots, and it seems that no one at AT&T Wireless has an e-mail address.

 

This problem proceeds my upgrade to iOS7, and I was really hoping that when I upgraded it would go away - no dice.

 

What's weird is that I do not have this problem on my iPad.

Message 12 of 29
Contributor

Re: My AT&T app badge count never goes away

October 4, still an issue...

Message 13 of 29
Community Manager

Re: My AT&T app badge count never goes away

Hello guys, it will be resolved in the next app update. Thank you for all the reports, your feedback is extremely helpful! 

 

Dmitriy


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 29
Contributor

Re: My AT&T app badge count never goes away

I seem to be having the same problem as everyone else. Any word on when the next update will be ready?

Message 15 of 29
Community Manager

Re: My AT&T app badge count never goes away

Hello everyone, the myAT&T app update has just been released and is available from the App Store! It is version 3.0.3 and the Notification Badge issue was fixed, as well as some other iOS7 computability updates.

 

myAtt.JPG

 

Thanks,

Dmitriy


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 16 of 29
Contributor

Re: My AT&T app badge count never goes away

I'm not sure that it is fixed... I just updated the app, opened and closed it a few times, including actually killing the app and restarting the phone. It still shows one badge icon while in the app it clearly tells me there are no notifications. Still quite frustrating...

Message 17 of 29
Community Manager

Re: My AT&T app badge count never goes away

Try clicking on Billing and Payments in app, that's what I had to do on mine and it went away. If that doesn't work, try power cycling your phone.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 18 of 29
Highlighted
Contributor

Re: My AT&T app badge count never goes away

Thanks. That worked! 

Message 19 of 29

Re: My AT&T app badge count never goes away

Even after this update, there's still a big problem. The notifications for billing keep turning themselves off. I open the app, turn the billing notifications on, & exit the app. When I go to reopen it, the notifications are off again. I had this problem with older versions of the app too. I believe it was after the iOS 6 update.

Can we get a fix for this? It's getting pretty annoying. I use this app primarily for the bill notifications & bill payment. Kinda pointless using this if it can only do 1/2 if what it should. Thanks!

iPhone 4 running iOS 7.
Message 20 of 29
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