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Lost or stolen device


Lost or stolen device

Hi At&t,


I really need your help on this issue:

I just bought an Iphone on Ebay, it’s new and sealed;when i installed sim to phone, i found it’s locked to At&t and cannot use other carrier, I tried to request to unlock the device on At&t site but got message “this phone s report lost or stolen” and i cannot go through this step, could you please help me to check if there s any way I can make it unlocked?

I tried to chat with seller but cannot get in touch, please help me.


Message 1 of 3
ACE - Sage
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎03-06-2019 8:44 AM

Re: Lost or stolen device

AT&T will not help you.    Contact the seller for a refund or eBay help to get your money back.  


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Message 2 of 3

Re: Lost or stolen device

You bought a phone that’s been reported lost or stolen.  It’s been blacklisted and can never be used, much less ever unlocked.  Try to get your money back from eBay.

Message 3 of 3
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