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Looks like your IMEI and phone number don't match.

Contributor

Looks like your IMEI and phone number don't match.

I am trying to unlock my iPhone 6s. It keeps giving me the message above, but that is not right. My IMEI number and phone do match. Can someone please find out what the issue is and get back to me?

 

Thank you.

 

Valerie

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Message 1 of 3
Administrator

Re: Looks like your IMEI and phone number don't match.

Hi @wvaleries

 

Thank you for reaching out to us today. We'll be happy to review this issue for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.

 

Darais, AT&T Community Specialist


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Message 2 of 3
Contributor

Re: Looks like your IMEI and phone number don't match.

Hi, 

 

i am having the same problem too. Can you help me too?

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