Contributor
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1 Message
Looks like your IMEI and phone number don't match. Check your info and try again
I keep receiving this error, when I try to unlock my iPhone SE. It has already been paid off and I checked to make sure I typed in the IMEI code correctly. The device is active within the past 60 days with no unpaid or past due balances. Other devices on the same plan can be unlocked just fine, except this device.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello, @AClient49,
We'd love to help! Take a look at things to know about unlocking your device through AT&T. There's a list of unlock requirements. If everything matches and you still receive the error, let us know so we can investigate this for you.
James, AT&T Community Specialist
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jmc1999
Contributor
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3 Messages
5 years ago
I had this problem too. It got fixed yesterday. All you have to do is connect your phone to a computer with your iTunes account. Back up the phone and then “restore “ phone. Then you can take it to another carrier.
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jmc1999
Contributor
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3 Messages
5 years ago
I had this problem too. It got fixed yesterday. All you have to do is connect your phone to a computer with your iTunes account. Back up the phone to your iCloud and then “restore “ phone. Then you can take it to another carrier.
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ezrasdad
Contributor
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1 Message
5 years ago
The same problem "Looks like your IMEI and phone number don't match" iPhone 6S online portal rejects phone IMEI. I purchased on eBay and have not had any problem up till now as ATT has it on their system. ATT customer dis-service has not solved this problem. One agent would not believe that I am the owner on the account. I gave passcode, IMEI and even had my wife speak to her to verify ownership. Verizon agent spoke with ATT agent who was very unprofessional and would not listen to what I was saying or to Verizon then the ATT agent disconnected the call. Nothing has happened up to this point after speaking up to at least 10 people.
I was supposed to receive a call back from their dis-loyalty department and of course, that didn't happen either. Customer service is a difficult job and when the company does not give the staff needed tools to perform tasks it gets worse. One agent said they had no way to internally contact their porting department. Unbelievable...Verizon gave me the phone number to their porting department.
@ATTDOESNTCARE
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jnic
New Member
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2 Messages
4 years ago
I am having a similar problem. the IMEI number that I receive from *#06# call and the one in settings do not take in the online unlock system on AT&T. My phone is paid and account up to date. I have been on the phone today with a woman for 55 minutes until she sent be back to initial call recording where the ask why you called. I guess she gave up. Well I am not at 77 minutes with no help from AT&T. I bought the phone brand new from AT&T store. I keep getting the same error message. What a racket! I just want to unlock my phone and get the correct IMEI number that apparently ATT has wrong.
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