Looks like I am another victim of the AT&T BOGO SCAM Fraud

You might have pursued your eligibility for the BOGO further before canceling DTV.  

If you met all the criteria of the promotion, you would have gotten credits.  Did they say what you did not do to be eligible?  Was the added line already with ATT service?  Did you pay late?  If TV service was required, a minimum package was also required.  

@gonesoon This is a customer to customer forum, not customer support. That response was from another customer who has no access to your account. No one accused you of doing anything wrong, it’s just that experience shows when someone does not get the BOGO credits, it is almost always because they did not qualify. The BOGO promotions change often. One week only a new line is required, the next week a new line and DTV service is required. The eligible phones change too so without knowing the exact details of when you bought your phones, no way to know if you met the requirements. If you did, there are ways to get the credits you are due and the other responder was only trying to help but seems you don’t want any help.

I got scammed by ATT as well, been a customer over 20 years. This IPhone 8plus scam really ended it for me. I am ending my relationship with these crooks immediately...whatever the cost. 

@Lmfield

It is not a scam, if you did not meet the requirements for credits, you still paid retail price for the phone like the rest of us.  These promotions are to add business, there is always a catch.  

I've been going back and forth with AT&T and the store where I bought the phones in Dec. 2016 for a full year.  First they said I didn't qualify because I didn't buy a new phone.  I did, and had them speak to the store manger. They keep saying they're opening a claim and will get back to me in a few weeks.  Then no one gets back to me, so I call and sit on hold for a half hour to have some human answering machine tell me my claim was rejected because of whatever reason they can think of this time.  I've had the store manager call on three occasions, I've had AT&T intensive care people come right out and tell me I'm lying, and that they have no record of my previous calls - only to have them refer to details from my previous calls later in the same conversation.  "Yeah, I found those records now, I have everything in front of me."  Once I was told to FAX my receipt, along with the store manager's credentials and signature.  I did that, and three weeks later they said I had to text a photo of my receipt or it wouldn't be "in their system."  Then they told me that I had an interruption to my service during the term which disqualified me.  When I asked when that was, they said that it was almost year after I bought the phones, and the interruption was for one hour.  They think that they can draw people into these contracts and never make good on a percentage of their promotions - because what are you going to do, switch to Comcast and Verizon?  And they'll still demand that you pay for the phone they told you would be free.  How else would you define scam?

---

@BogoVictim37 wrote:

I've been going back and forth with AT&T and the store where I bought the phones in Dec. 2016 for a full year.  First they said I didn't qualify because I didn't buy a new phone.  I did, and had them speak to the store manger. They keep saying they're opening a claim and will get back to me in a few weeks.  Then no one gets back to me, so I call and sit on hold for a half hour to have some human answering machine tell me my claim was rejected because of whatever reason they can think of this time.  I've had the store manager call on three occasions, I've had AT&T intensive care people come right out and tell me I'm lying, and that they have no record of my previous calls - only to have them refer to details from my previous calls later in the same conversation.  "Yeah, I found those records now, I have everything in front of me."  Once I was told to FAX my receipt, along with the store manager's credentials and signature.  I did that, and three weeks later they said I had to text a photo of my receipt or it wouldn't be "in their system."  Then they told me that I had an interruption to my service during the term which disqualified me.  When I asked when that was, they said that it was almost year after I bought the phones, and the interruption was for one hour.  They think that they can draw people into these contracts and never make good on a percentage of their promotions - because what are you going to do, switch to Comcast and Verizon?  And they'll still demand that you pay for the phone they told you would be free.  How else would you define scam?

---

There was a regular ‘add a line for credits on the second phone’ BOGO near Xmas. Otherwise all free phone offers from September 2016 to February 2017 were “Port from a competing carrier and have Direct TV for a free phone”.