Long wait times to speak with ATT Fraud Department

Good morning @va75abio.

Thank you for joining the Community Forums.  I am sorry about the amount of time trying to contact our Fraud department.  I want to address your concerns and help investigate the fraudulent activity on your account.

Please send a private message to @ATTCares, and include your account and contact information, a good contact number, and the best date/time to reach you, including your time zone.

I am looking forward to resolve your issue!

Richard, AT&T Community Forums

Phone has been on wait hold since 11am it is now 2:45  pm . 2 days ago my bank sent emails about curios charges from att. When I called att I was told my account had been hacked and someone had paid off my old phones with my credit card and ordered new I phones . After 3 hours and I managed to get the charges reveserd and my account back . Today we noticed one of the phones was not working . Calling AT&T we found out it had been upgraded to a new i phone .to get the monthly charge for the new phone removed we had to call AT&T fraud . Yesterday after waiting 3 hours andbthen he hung up after answering we tried again already waiting almost four hours . Thinking about switching services . 

i got a samsung galaxy tab a sent to me from att and i did not order it nor do i have att and i dont know what to do 

Hi @tatgirly! Let's address the Samsung Galaxy tablet that you did not order!

We recommend reaching out to our Global Fraud department 888.471.4576 to better assist you with the Samsung Galaxy tab delivered that you did not order. We do appreciate that you reached out to us, check out our article regarding  Guarding against identity theft article to help protect against identity theft and also report identity theft. 

We hope this helps! Thank you for reaching out to the community!

Rhoda, AT&T Community Specialist 

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