Tutor
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7 Messages
Iphone account suspended question
Okay, my iphone was shut off as in I had no cellular network, my stepmother said the guy from AT&T said the iphone has no sim card thus to turn my phone back on she has to bring it in herself as the account is in her name and they have to reset it but I found a sim card in my iphone (3gs) what I want to know is does she really have to go back to AT&T and have it reset just to turn it back on? She can't do it over the phone which is how she suspended it in the first place
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graphite07
Professor
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3.4K Messages
13 years ago
okay if your service was temporary suspended, no need to go to the AT&T store. might be able to turn it back on thru the on line account manager. or call Customer service and ask them to turn it back on. as stated there is a setting in the on line account manager what we call OLAM
OLAM has a setting to temporary suspend service. should be able restore service this way.
call CS support.
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dwill05
ACE - Master
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10.4K Messages
13 years ago
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Shadownyte
Tutor
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7 Messages
13 years ago
The sim card is the one that came with it (the 3gs) we didn't ugrade they just called them to suspend my phone, they were going to just turn off the internet but decided to turn the whole thing off, it's the same phone we just want it turned back on and i just want to know if we really have to go to AT&T to reset it
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