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Iphone Text images to Android Issue

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Contributor

Iphone Text images to Android Issue

I have an XS Max that for some reason is not sending images to android devices. My XS Max can receive messages from Android and Iphone devices but when I attach images, Android users are not receiving them.

 

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Message 1 of 4
Administrator

Re: Iphone Text images to Android Issue

Hello @pylorih,

 

We'd be more than happy to take a closer look into why you're unable to send picture text messages to Android cell phones. We'll need some more details in order for us to better assist you. How long has this been going on? Are you able to receive picture text messages from Android devices? Are these users experiencing issues with receiving picture text messages from any of their other contacts? Please let us know. In the meantime, we recommend using our Troubleshoot & Resolve Tool to fix messaging issues. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.

 

Sean, AT&T Community Specialist


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Message 2 of 4
Contributor

Re: Iphone Text images to Android Issue

I have been having the issue since the day we got the SIM card. Previously it worked while on a different network. I can receive all images from Android users and Iphone Users. I can also send images to Iphone Users.

Message 3 of 4
Contributor

Re: Iphone Text images to Android Issue

I have this same problem from time to time like now. The suggestion you were given didn’t help me at all.

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