Explore & discover

Helpful Links

Iphone 6plus Att call drop issue

Tutor

Iphone 6plus Att call drop issue

I am using Iphone 6plus. It would be having full signal. While making any voice call, the signal bars drop from 4 to 1. LTE changes to 4g. Call would fail. I have tried network reset, iphone reset, replaced the sim card from ATT. Nothing helped. After making voice call, the call fails and then shows No Service which restrores after sometime. 

 

never having issues with data.

260 Views
Message 1 of 5
Administrator

Re: Iphone 6plus Att call drop issue

Hi @lalatbag

 

To clarify, did this issue start after Hurricane Florence struck North Carolina?

 

If so, it is possible that service may be impacted while recovery operations continue. Certain parts of networks throughout the state may be impacted due to evacuations - primarily, calls are impacted, where text messaging will operate more effectively.

 

If not, we can review further. Thank you.

 

Darais, AT&T Community Specialist

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Tutor

Re: Iphone 6plus Att call drop issue

Yes, this happened just after the hurricane florence. When this is expected to be fixed? Any approximate date ? 

Tags (1)
Message 3 of 5
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎09-26-2018 12:54 PM

Re: Iphone 6plus Att call drop issue


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Tutor

Re: Iphone 6plus Att call drop issue

My zip code is 28269 which is not there in the list, but still i could experience the issue. I could not make any voice call, or could receive any call. Only Text and Data are working fine. What is your suggestion here?

Message 5 of 5
Share this topic
Share this topic
Additional Support