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Iphone 6 and iPhone 6 plus problems


Iphone 6 and iPhone 6 plus problems

Since we got back from vacation in January, I notice that both our phones, an iPhone 6 and iPhone 6 plus, have been getting dropped calls, or no service at home.  We have had our phones for a few years now and have lived in our home for over 10 years and it's the first time it's happened.  The people on the other line could not hear us most of the time on their end.  Is there a fix to this?  Is there some sort of a booster we can get to help with the coverage at home?

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Accepted by dahlingviv
‎05-17-2018 9:24 PM

Re: Iphone 6 and iPhone 6 plus problems

Hello @dahlingviv,

This is common upon arrival after someone comes back from vacation.  It usually occurs when the phones try to connect to the same towers again.  We do have some great information which can help!

There are some self-service troubleshooting steps to try as well.  Please feel free to visit our Troubleshoot & Resolve Tool.  Here, you choose your Phone Manufacturer > then choose your Device > under Service/network issues, please choose Phone Calls.  Here, you can follow a troubleshooting flow to determine the best resolution for your device! 

Some other helpful tips are you can get a new SIM card from an AT&T corporate store to try.  This link from Apple will help with resetting network settings which will generally fix this.  You can troubleshoot can’t make or receive calls.  Please visit this article about dropped calls and network issues.  Most smartphones are capable of Wi-Fi calling which is a benefit to help with areas impacted by low signal. 

I hope this information helps.  Have a great day!

Adam, AT&T Community Specialist

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