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Iphone 5s was unlocked by AT&T and confirmed by them over the phone, Verizon sim will not work.

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Iphone 5s was unlocked by AT&T and confirmed by them over the phone, Verizon sim will not work.

Apple tells me it is an AT&T issue. I tried to back up and restore through itunes, but I continue to get the same message when I put the Verizon Sim Card in:

 

SIM Not Valide

 

The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server.  This is not a hardward issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

 

Thanks!

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Message 1 of 7
ACE - Sage
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎03-27-2016 10:27 AM

Re: Iphone 5s was unlocked by AT&T and confirmed by them over the phone, Verizon sim will not wo

Unlike the newer iPhone 6 and 6s, the iPhone 5s from ATT doesn't have CDMA bands required for use with Verizon.  

The phone is unlocked for use with other GSM carriers, like T-mobile or European carriers.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 7
ACE - Expert

Re: Iphone 5s was unlocked by AT&T and confirmed by them over the phone, Verizon sim will not wo

Just in case you are not clear on what @lizdance40 is saying, your iphone 5s is not compatible with Verizon's network. 

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Message 3 of 7
Teacher

Re: Iphone 5s was unlocked by AT&T and confirmed by them over the phone, Verizon sim will not wo

in order to complete the unlock process for iphone u need to connect your phone to your computer with itunes running and restore/upgrade....

 

given the error message SIM NOT VALID its mean the phone is not yet unlock.....

 

tried with my iphone 5s unlocked by AT&T 2yrs ago. Verizon Simcard where accepted but cant verified if this will work for verizon has different freq band compare to att.... (note verizon simcard used no longer service active)

Message 4 of 7
ACE - Sage

Re: Iphone 5s was unlocked by AT&T and confirmed by them over the phone, Verizon sim will not wo

@jhunlei

 

A Verizon SIM card in an ATT 5s will always say invalid SIM card, it does not have CDMA bands required for Verizon or Sprint.  That does not mean the phone is still locked.

 

The reverse is not true as the Verizon 5s has 3G GSM and LTE bands which will work on ATT.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7
Teacher

Re: Iphone 5s was unlocked by AT&T and confirmed by them over the phone, Verizon sim will not wo

@lizdance40

 

here is a screen shot of my phone and you can check the model its att with sim card of verizon, after few second the signal will go to noservice.... it did accept a verizon simcard....

 

 

IMG_0331.PNG

 

if you need more pic or video showing i put a verizon sim card i can share it

 note that i didnt tell that it will work on verizon network but it did accept the sim

 

 

Message 6 of 7
ACE - Sage

Re: Iphone 5s was unlocked by AT&T and confirmed by them over the phone, Verizon sim will not wo

I see.  For unlocking, it didn't ever say invalid?  It should.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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