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Iphone 5s sending but not receiving sms text messages, when iMessage still works.

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Iphone 5s sending but not receiving sms text messages, when iMessage still works.

My iphone 5s has recently hit a big texting problem. when texting someone for a while it would say "not delivered" on both of our phones and i would receive many duplicates of his text messages all at once when they finally did come through. But now everything i send does go through and they are received, but i receive none of my own sms text messages. iMessage works just fine. This has gone on for several days, i've taken out my sim card and put it back in, updated my phone, toggled all possible related settings and reset my phone several times. 

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Accepted by purplepurple
‎01-05-2017 7:39 PM

Re: Iphone 5s sending but not receiving sms text messages, when iMessage still works.

Hello @purplepurple!

 

I can understand the importance of working messages. Let’s work together to resolve this issue today!

 

Have you deleted your message thread entirely? It sounds to me like there is an affected message messing up the incoming texts. Also try to reset your network settings as well. This can help greatly in refreshing the network. To start tap on Settings > General > Reset > Reset Network Settings.

 

To test your messaging, please text short code 151 with the phrase “TEST”. You will get an automated reply regarding your text messages status. If the above steps do not resolve the issue; I invite you to check out our helpful Troubleshoot & Resolve tool. This feature can go over any steps we may have missed.

 

Let us know how it goes. Have a Happy New Year!

 

Shenoah, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 5
Contributor

Re: Iphone 5s sending but not receiving sms text messages, when iMessage still works.

After deleting the messages around the time the problem began and resetting the network once again, several hours later my missed texts came flooding back. I don't know what exactly solved it but i'm very glad! Thank you
Message 3 of 5
Administrator

Re: Iphone 5s sending but not receiving sms text messages, when iMessage still works.

Hello There @purplepurple!

 

I’m enthused we were able to solve this issue and get your messages working correctly again.

 

If you have any further questions or concerns with any other matters please feel free to reach out! We are always happy to help! Best regards.

 

Shenoah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: Iphone 5s sending but not receiving sms text messages, when iMessage still works.

My iMessages aren’t working. So most of my messages aren’t going through at all. How do I fix this? I have a 7plus and the software is updated

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