Tutor
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5 Messages
Ipad mini ordered then stolen by attt empoyee
We ordered an ipad mini from the Bartow Fl att store. Called a week later and an employee told my wife it was in. Wife called 3 days later, was told it was not there any longer. I spoke with att 611 person. Told her the concern. Told her no one would call my wife back. We wanted our paid for ipad mini. She put me in touch with the store, spoke with Jori. Jori told me someone by thr name of erin or aaron had signed the ipad out and the store did not have anyone with that name. She said she would call me back in 1 hour.
3 hours later no call. Store won't pick up the phone.
611 complaint number people there said you need to take it up with the store.
So, I have a stolen ipad by an employee, att refuses to help. Store won't pick up.
So it looks like only option I have is to go to store and file a felony theft report, and cancel my directv and att service and go with comcast.
Anybody got another suggestions?
K
3 hours later no call. Store won't pick up the phone.
611 complaint number people there said you need to take it up with the store.
So, I have a stolen ipad by an employee, att refuses to help. Store won't pick up.
So it looks like only option I have is to go to store and file a felony theft report, and cancel my directv and att service and go with comcast.
Anybody got another suggestions?
K
gphipps
Scholar
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338 Messages
8 years ago
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jtski908
Tutor
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5 Messages
8 years ago
We paid for it, as such, it is our property. Therefore, it was stolen from us.
The manager would not call us back after repeated attempts. So we sought help from big AT&T.
We received no help.
An employee stole the ipad, possibly more than one is in on it. The employee my wife initially spoke with verified it was in the store. Then a different employee says it never got there. Then the story changes to it was signed out at a different store under a false name. But we don't know what store because we can't see that in our software.
Really, the software shows who signed it out, but not where?
Bottom line, our ipad was stolen by an AT&T employee. Big AT&T would not help us in any way. The manager of the store would not call us back, two false stories were given to us.
I am sure we will eventually get another ipad. Afterall, we have record we ordered it.
We will be leaving AT&T services in the near future. We are too good of customers too deal with theft, lies, refusal for a manager to call us back, and big AT&T was not concerned.....
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sandblaster
ACE - Expert
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64.7K Messages
8 years ago
Something you have ordered but not yet received is not your property. Even if an iPad was stolen, it was not stolen from you. Clearly you are still owed an iPad or a refund and you have every reason to be upset with the store but filing a police report is unlikely to get you anything.
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jtski908
Tutor
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5 Messages
8 years ago
It might also cause the thief to stop stealing from the AT&T business where other people order expensive items.
It's not just about finding a culprit, its about hopefully drawing enough attention to the store to stop the theft of customer's items, who spend their hard earned money at the store.
That being said, I would to like to thank everyone who responded to my post for their help. Even if I disagree with your suggestions or point of view, I really do appreciate the time you spent trying to help me.
It seems my course of action is set.
Thank you.
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gphipps
Scholar
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338 Messages
8 years ago
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