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Imei and phone number doesn't match

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Imei and phone number doesn't match

I have 4 lines on my account. I was able to unlock 3 but the 4th says the phone number doesn't match the imei. I've verified it multiple times and it matches. 

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Accepted by ATTKevin
‎12-28-2018 11:02 AM

Re: Imei and phone number doesn't match

We happy to offer assistance! @Winter40!

 

Have you you submitted an unlock request for your fourth device?

If not, you can check out our Unlock Request Portal for additional assistance.

 

We hope this helps.

 

Dwight, AT&T Community Specialist


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Message 2 of 4
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Re: Imei and phone number doesn't match

I have had two cases and still no resolution to my imei and phone number not matching. Last case was closed with no action taken. What is the deal?

Message 3 of 4
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Re: Imei and phone number doesn't match

My prepaid account phone got broken and I had to get a new one, and I need the network unlock code for the new one, but the IMEI number on the new phone doesn't match my phone number.

What needs to be done so I can get the code I need to unlock my phone?

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