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Re: Iphone x and Prepaid plans

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IPhone X and Prepaid plans

Can you use one of your prepaid plans on the new iphone x?  I am interested in doing the $40/mo. plan and want to make sure that can be used on the iphone x.

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ACE - Sage
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Accepted by kcsvd3
‎10-07-2017 1:43 PM

Re: Iphone x and Prepaid plans

You can use any compatible phone on ANY ATT plan. 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 2 of 15
Contributor

Re: Iphone x and Prepaid plans

No. Pre-paid plans from ATT are not "eligible" when trying to pre-order the iPhone X. Woke up at 3am to pre-order mine just to find out that!!

Message 3 of 15
ACE - Expert

Re: Iphone x and Prepaid plans

you may not be able to pre-order the iphone x with the prepaid plan but when you get one, it can be used on prepaid plan.

This is a user to user forum. I am a user, just like almost everyone else on the site.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 15
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ACE - Expert

Re: Iphone x and Prepaid plans


@grzp-999 wrote:

No. Pre-paid plans from ATT are not "eligible" when trying to pre-order the iPhone X. Woke up at 3am to pre-order mine just to find out that!!


@grzp-999

 

That is normal they get it to post paid customers first.  You can wait in line on launch day and buy one.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 15
ACE - Expert

Re: Iphone x and Prepaid plans

@grzp-999 That is not what was asked. The iphone X will indeed work on a prepaid plan but pre-orders are only for postpaid customers. Prepaid also can't buy on a Next plan. However, once you are able to buy one, it will work fine on a prepaid plan.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 15
Contributor

Re: Iphone x and Prepaid plans

I called At&T goPhone customer service. They told me iPhone x is not supported for Prepaid account. Only the phone they support for GoPhone is the phones listed under their website (iPhone 6 but not iPhone 7, & plus, 8 or 8 Plus).  In order to use iPhone x, I need to change my plan to postpaid customer (Monthly plan starting for $60).  Is that true?  I understand that At&T can not have do iPhone x purchase (24/30 months monthly payment) to prepaid/month to month customers. But if we get our own iPhone x at the Apple store, we should be able to use it for GoPhone prepaid account? I know all the people who replied was posted before iPhone X release date. Did anyone actually activate your GoPhone/prepaid account with iPhone x? I am dying to hear from you. Otheriwise, I have to fix my iPhone 6 plus! Ugh. 

Message 7 of 15
ACE - Expert

Re: Iphone x and Prepaid plans

@kdence You must have gotten a clueless rep. What you were told is not true. As stated in post #2, any ATT compatible phone can be used on prepaid, including the iPhone X. ATT actually sells two iPhone models at a discount specifically as gophones, the iPhone 6 and SE. That is why only those iPhones are on the gophone site but again any compatible phone can be used on prepaid. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 15
Contributor

Re: Iphone x and Prepaid plans

I have the same issue as you do that I could not pre-order or order for pick up. But i have found a solution to the problem.This is a conclusion that I got after many phone calls and visiting stores: 1) If you can get a phone in store, would be the best because that would save you a lot of time waiting for delivery and all that. If you are able to get the iphone X in store with a NEW number and a POSTPAID plan, do not activate it, and immediately go to an AT&T store and ask the representatives to transfer your current plan (prepaid) onto the new iPhone X. 2)If you can not or do not want to wait in line for an iphone X, order online on AT&T. Again, order the phone as a new device and with a Postpaid plan (it could be any of the plan since you do not have to pay for it yet, and it would not matter anyways). And when you get the device, do not activate it and go to the AT&T store to get the people to help you. 

 

But I have had major issues with ordering with AT&T: I have placed two orders already but neither of them go through, and the reason that AT&T gave me is that they could not verify my identity. This is really annoying and when I tried to call in to verify my identity through a number they gave me, they claimed that they had to review it first and could not provide me with further information. AT&T's customer service is terrible when it comes to phone calls as you might already knew. But these are some solutions and advice for prepaid plan working with iphone X. Hope this would help! 

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Message 9 of 15
ACE - Expert

Re: Iphone x and Prepaid plans


@Mk1352 wrote:

I have the same issue as you do that I could not pre-order or order for pick up. But i have found a solution to the problem.This is a conclusion that I got after many phone calls and visiting stores: 1) If you can get a phone in store, would be the best because that would save you a lot of time waiting for delivery and all that. If you are able to get the iphone X in store with a NEW number and a POSTPAID plan, do not activate it, and immediately go to an AT&T store and ask the representatives to transfer your current plan (prepaid) onto the new iPhone X. 2)If you can not or do not want to wait in line for an iphone X, order online on AT&T. Again, order the phone as a new device and with a Postpaid plan (it could be any of the plan since you do not have to pay for it yet, and it would not matter anyways). And when you get the device, do not activate it and go to the AT&T store to get the people to help you. 

 

But I have had major issues with ordering with AT&T: I have placed two orders already but neither of them go through, and the reason that AT&T gave me is that they could not verify my identity. This is really annoying and when I tried to call in to verify my identity through a number they gave me, they claimed that they had to review it first and could not provide me with further information. AT&T's customer service is terrible when it comes to phone calls as you might already knew. But these are some solutions and advice for prepaid plan working with iphone X. Hope this would help! 


forget all that and just walk into a apple store or best buy and buy one.  I was in a apple store yesterday and they had plenty of stock.

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