IPhone Reset Help

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IPhone Reset Help

I did a complete reset from my phone.  It hasn't turned back on and I've tried every reset.  Does anyone have a solution?  Thanks
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Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: IPhone Reset Help

Let's try a couple of things before you head to the Apple store to have them check out the hardware. Try each step and do not proceed to the next step unless the problem shows itself again.  (You may have already tried some of these steps but try again.  I would also suggest that you make sure your iPhone is fully charged)

1. Reboot the iPhone - hold the on/off switch and home key for 8 to 10 seconds until the Apple logo appears.
2. Restore the iPhone within itunes and restore your backup - Maybe something is bad in the OS.
3. Restore the iPhone but this time do not restore your backup - Maybe your backup has a setting that is causing the problem. You will need to reset your preferences.
4. Make an appointment at your local Apple store and have them look at your iPhone.www.apple.com/retail
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