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Liliana831's profile

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1 Message

Thursday, February 16th, 2017 8:13 PM

IPhone 5s erased my text messages by itself

I had 7.9GB worth of important text messages and the iphone deleted it by itself. I go to the storage section and it's telling me I still have 7.9GB full of messages saved.. How do I recuperate my 7.9GB worth of text messages?

Community Support

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230.7K Messages

7 years ago

Hello @Liliana831

 

Good afternoon and welcome to the Community Forums! iPhones have settings which dictate how long it will store your text messages before deleting them, the options are 30 days, 1 year, or never. I will be happy to assist you in retrieving your text messages.

 

If you have a backup of your phone, with the text messages, in it you can restore it from iCloud or iTunes. You can see how to restore a backup in iTune and iCloud at this link. They do have some 3rd party software which can restore your texts without completing a restore.

 

I hope this helps, if not please let us know. Best regards!

 

Daniel, AT&T Community Specialist

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