Teacher
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23 Messages
IOS7 update locked phone
Does anyone know how to get pass the black screen with the Apple Logo? So far this update is going into hour 4 and nothing is happening. Contacted Apple but they want $19 for the call. NOT. Right now no phone
Accepted Solution
Official Solution
youngjm
Master
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7.1K Messages
11 years ago
Check out this thread at Apple: https://discussions.apple.com/thread/4313957?start=0&tstart=0
There is a reffeence to an Apple article as well as a youtube video that demostrates some steps.
Good Luck!
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niecey89
Teacher
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23 Messages
11 years ago
Thank you
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niecey89
Teacher
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23 Messages
11 years ago
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dwill05
ACE - Master
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10.4K Messages
11 years ago
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Max69
Professor
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2.1K Messages
11 years ago
Hopefully you backed up your phone before running the update? Try this.
Hold the home and power buttons until the phone restarts. You should be prompted to connect it to iTunes, which will see the phone as being in recovery mode and will restore it to factory settings. If you have a backup, you can then restore that.
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