09-22-2013 6:23 PM
Does anyone know how to get pass the black screen with the Apple Logo? So far this update is going into hour 4 and nothing is happening. Contacted Apple but they want $19 for the call. NOT. Right now no phone
Solved! Go to Solution.
09-22-2013 6:55 PM
Check out this thread at Apple: https://discussions.apple.com/thread/4313957?start=0&tstart=0
There is a reffeence to an Apple article as well as a youtube video that demostrates some steps.
09-22-2013 8:21 PM
09-23-2013 1:52 AM
09-23-2013 7:14 AM
Hopefully you backed up your phone before running the update? Try this.
Hold the home and power buttons until the phone restarts. You should be prompted to connect it to iTunes, which will see the phone as being in recovery mode and will restore it to factory settings. If you have a backup, you can then restore that.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!