Tutor
•
4 Messages
IMEI not found by AT&T, what?
I am one of the thousands who are trying to unlock my iphone. Yesterday, by a miracle, i was able to access the live chat for support (today, there is no way to do it). After explaining that i got my device from a friend (so no AT&T account), they asked me for my IMEI ... and surprise, my IMEI was not in their system and I got "Well, you need to call Apple to see what is happening". After that i called Apple for an explanation, than I got: "well, your iphone is locked to AT&T, you have to call them" What happened? How is my device locked to AT&T but not in their system?
Accepted Solution
Official Solution
dwill05
ACE - Master
•
10.4K Messages
12 years ago
0
0
dwill05
ACE - Master
•
10.4K Messages
12 years ago
0
0
erkbr
Tutor
•
4 Messages
12 years ago
0
0
stufried
Guru
•
1.1K Messages
12 years ago
0
0
erkbr
Tutor
•
4 Messages
12 years ago
Finally i was able to chat with their support, it seems that the guy was able to check my IMEI and here is the conclusion:
0
0
youngjm
Master
•
7.1K Messages
12 years ago
It may be associated with an account that was not terminated in good standing? Not your fault but the risks of buying third party and they have no way to know you legitimately obtained the phone? Not saying you did anything wrong but they just don't know.
0
0
erkbr
Tutor
•
4 Messages
12 years ago
Thanks you both, i´ll try to contact the seller and see what happened with his account. At least i´ll not be so lost without this kind of information
0
0
RdnInMD
Contributor
•
1 Message
8 years ago
I learned -- after much discussion with AT&T and Apple -- that AppleCare replacement phones may not have their IMEIs listed. I had to (a) ask AT&T to update the IMEI on my account (to the new AppleCare replacement phone IMEI), then (b) use my ORIGINAL IMEI [from my pre-replacement phone] on AT&T's website to unlock the phone. (Apple could tell me the original IMEI.) Good luck!
0
Gary L
ACE - Expert
•
16.5K Messages
8 years ago
@RdnInMD I've never heard such a thing, I've had my last few iPhones replaced with AppleCare and unlocked them when I sold them on eBay. Don't recall any trouble due to that.
0
0