04-11-2012 8:09 AM
Solved! Go to Solution.
04-11-2012 9:34 AM
04-11-2012 9:50 AM
04-11-2012 9:53 AM
04-11-2012 11:27 AM
Finally i was able to chat with their support, it seems that the guy was able to check my IMEI and here is the conclusion:
I sincerely apologize for the inconvenience, Mr. , but the IMEI is not eligible for an unlock.
There is not a reason provided.
First my IMEI wasn´t found, now they can´t provide me the reason for not unlocking it. I am lost
04-11-2012 11:39 AM
It may be associated with an account that was not terminated in good standing? Not your fault but the risks of buying third party and they have no way to know you legitimately obtained the phone? Not saying you did anything wrong but they just don't know.
04-11-2012 11:52 AM
04-11-2012 12:08 PM
Thanks you both, i´ll try to contact the seller and see what happened with his account. At least i´ll not be so lost without this kind of information
07-23-2016 10:46 PM
I learned -- after much discussion with AT&T and Apple -- that AppleCare replacement phones may not have their IMEIs listed. I had to (a) ask AT&T to update the IMEI on my account (to the new AppleCare replacement phone IMEI), then (b) use my ORIGINAL IMEI [from my pre-replacement phone] on AT&T's website to unlock the phone. (Apple could tell me the original IMEI.) Good luck!
07-24-2016 7:16 AM
@RdnInMD I've never heard such a thing, I've had my last few iPhones replaced with AppleCare and unlocked them when I sold them on eBay. Don't recall any trouble due to that.
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