11-07-2018 5:47 AM
When I searched the ESN of the phone the AT&T was okay and the result was passed and the IMEI that I entered is correct . However, the model appeared in the checkesnfree was iphone 6s plus space gray 16GB but when seller send the picture to me was Iphone 6s plus rosegold 64GB. Is it fake or real?
Solved by: Go to Solution.
11-08-2018 6:52 AM
Good morning, @Hannah17.
We are happy to hear that you were able to do some research and find information on the device you would like to purchase. Since this device is not being purchased from an authorized retailer we can not guarantee that the device is real.
We advise you to visit an AT&T Authorized Retailer near you to shop for your smart phone. Please let us know if this information is helpful to you. We are always happy to help!
Ariel, AT&T Community Specialist
11-08-2018 3:53 PM
Thank you very much for the advice. It is a big help whenever I decide to buy a 2nd Hand Iphone's.Futhermore, I would like to ask if where I can search using the serial no. or the IMEI of the iphone to check if its really real?
11-09-2018 6:36 AM
We understand. So long as you're aware of the risks from purchasing devices from third party sellers. The best thing to do is to check with us online or in-store, to see if the device is properly suited to be used on the network. You can provide us with the necessary information, and we'll be able to check for you. Let us know if you have any further questions!
Collin, AT&T Community Specialist
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