I miss the days when AT&T would move mountains for a loyal customer.

I have been with AT&T for 15 years. In all that time whenever an issue arose they had a customer seevice team that literally rose to the occassion and found a solution that satisfied both customer and company. Recently my iPhone 6 Plus cracked and I am not eligible for a next plan upgrade until April, 40 days. Now I cannot use the $50 upgrade because my screen is broken and I cannot afford to fork over $199 right now. I had prayed for a minor miracle and hoped they could provide my upgrade now and I would continue to pay my obligatory installment on both phones until my official upgrade date. Unfortunatley it's just not possible and I find myself sad to be loosing what has been a long and satisfying business relationship. Many a time I would come across verizon customers with service where I had none but I pretended I wanted it that way. Always I would argue the tried and true principle that quality and spectacular customer service beat full bars any day. Sadly I will be switching to verizon and though I will enjoy the larger cell range I will miss my 15 years with you and my phone number and the ease of your app. 😞 I miss the ATT of my youth.