Contributor
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1 Message
I have been blocked from network
Help! I received a new iPhone 7 from the insurance company because my other one was broken. My new phone has been working for the past week but this morning it now will not let me make any phone calls. I get the message saying this phone has been blocked from the network. How can I get my phone to work?
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @Lksavoie!
I completely understand the importance of making phone calls throughout the day; especially in case of an emergency. I don’t want you to worry any longer. We are happy to assist you!
Can you please send us a private message to @ATTCares? In it, please include your full name, phone number, and your device’s IMEI (can be found by dialing *#06#, service not required, or in Settings > General > About). These details will allow us to further investigate and get a proper resolution.
I hope to hear back from you soon. Thank you and have a wonderful day!
Angelina, AT&T Community Specialist
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