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Posted Aug 30, 2013
2:26:20 PM
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I cannot receive calls from landlines
Since activating my iPhone in July, I've been unable to receive calls from landlines within my area code. This includes my inlaws, several businesses, and my own office. From a residential phone, it says that my phone has been disconnected or no longer in service. From my office, it says that I don't need to dial a "1" first (which I don't). Calls from other area codes (in the same state) appear to go through fine. Of course, I have no idea how many calls I've missed. I have no problems making calls to these or other numbers, and incoming wireless calls seem to work fine. Texts and data also work fine.

I've been to 2 AT&T stores locally, and I have a case number with technical support from Aug 19. When I checked this week, I was told that there's "no update."

I own an iPhone 4, purchased in 2010 from Vodafone Italia (where I was living at the time).

Any ideas?

Grazie!
Since activating my iPhone in July, I've been unable to receive calls from landlines within my area code. This includes my inlaws, several businesses, and my own office. From a residential phone, it says that my phone has been disconnected or no longer in service. From my office, it says that I don't need to dial a "1" first (which I don't). Calls from other area codes (in the same state) appear to go through fine. Of course, I have no idea how many calls I've missed. I have no problems making calls to these or other numbers, and incoming wireless calls seem to work fine. Texts and data also work fine.

I've been to 2 AT&T stores locally, and I have a case number with technical support from Aug 19. When I checked this week, I was told that there's "no update."

I own an iPhone 4, purchased in 2010 from Vodafone Italia (where I was living at the time).

Any ideas?

Grazie!

I cannot receive calls from landlines

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Aug 30, 2013 11:43:50 PM
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Rule for landline dialout to mobile: dial 10 digits.

Support for 7 digit dialing between 2 numbers in the same area code has been discontinued.

 

Dialout from office: depends on the pbx system in the office. In my office, I'd have to first dial a 9, then 1, then the 10 digit number. Some office pbx systems don't require dialing the "1".

 

If people from landlines in your area code still can't reach you even though they are dialing your full 10 digit phone number, then you may want to consider changing to a new phone number. Try to convince at&t store agent to do it for you and waive the one time $36 fee for phone number change. 

 

You can say that you're requesting the phone number change not on a whim but because your phone number isn't fully functional. They may agree or not agree to waive the fee, but we won't know unless you try it.

 

This would be the fastest way to get a number that is reachable from landline as well as mobile lines. Just make sure before you leave the at&t store that your phone can be reached from landlines in the same area code.

 

The way things are supposed to work is this:

Landline users dial digits, landline switch goes to LNP (Local Number Portability) database to look it up.

LNP database entries are stored as 10 digit numbers so that's why 10 digits must be dialed. If 7 digits are dialed the look up will fail.

 

The LNP database will return a LRN (Local Routing Number) back to the landline switch.

The landline switch's internal digit tables would determine from the LRN digits if this number is:

A.) a number owned by the landline phone company

B.) a ported out number owned by another company

 

If condition A is satisfied, it will continue to decode the dialed digits and route it to the proper destination.

If condition B is satisfied, it will send the call over to another switch that will eventually route the call over to the proper mobile gateway switch. Then the gateway would locate your cell and page it.

 

In your case, if people are dialing 10 digits on landlines and the call still fails, then something may be wrong with the way your number is stored in the LNP database, or somewhere in the digit tables of the landline switch(es).

 

But this may take a long time to sort out, and that's why I suggested that perhaps a number change request would be the fastest way out of this.

 

I am not an at&t employee, just a regular customer.

Rule for landline dialout to mobile: dial 10 digits.

Support for 7 digit dialing between 2 numbers in the same area code has been discontinued.

 

Dialout from office: depends on the pbx system in the office. In my office, I'd have to first dial a 9, then 1, then the 10 digit number. Some office pbx systems don't require dialing the "1".

 

If people from landlines in your area code still can't reach you even though they are dialing your full 10 digit phone number, then you may want to consider changing to a new phone number. Try to convince at&t store agent to do it for you and waive the one time $36 fee for phone number change. 

 

You can say that you're requesting the phone number change not on a whim but because your phone number isn't fully functional. They may agree or not agree to waive the fee, but we won't know unless you try it.

 

This would be the fastest way to get a number that is reachable from landline as well as mobile lines. Just make sure before you leave the at&t store that your phone can be reached from landlines in the same area code.

 

The way things are supposed to work is this:

Landline users dial digits, landline switch goes to LNP (Local Number Portability) database to look it up.

LNP database entries are stored as 10 digit numbers so that's why 10 digits must be dialed. If 7 digits are dialed the look up will fail.

 

The LNP database will return a LRN (Local Routing Number) back to the landline switch.

The landline switch's internal digit tables would determine from the LRN digits if this number is:

A.) a number owned by the landline phone company

B.) a ported out number owned by another company

 

If condition A is satisfied, it will continue to decode the dialed digits and route it to the proper destination.

If condition B is satisfied, it will send the call over to another switch that will eventually route the call over to the proper mobile gateway switch. Then the gateway would locate your cell and page it.

 

In your case, if people are dialing 10 digits on landlines and the call still fails, then something may be wrong with the way your number is stored in the LNP database, or somewhere in the digit tables of the landline switch(es).

 

But this may take a long time to sort out, and that's why I suggested that perhaps a number change request would be the fastest way out of this.

 

I am not an at&t employee, just a regular customer.

Re: I cannot receive calls from landlines

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Aug 31, 2013 6:40:21 AM
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mcfhsueh wrote:

Rule for landline dialout to mobile: dial 10 digits.

Support for 7 digit dialing between 2 numbers in the same area code has been discontinued.

 

Dialout from office: depends on the pbx system in the office. In my office, I'd have to first dial a 9, then 1, then the 10 digit number. Some office pbx systems don't require dialing the "1".

 

If people from landlines in your area code still can't reach you even though they are dialing your full 10 digit phone number, then you may want to consider changing to a new phone number. Try to convince at&t store agent to do it for you and waive the one time $36 fee for phone number change. 

 

You can say that you're requesting the phone number change not on a whim but because your phone number isn't fully functional. They may agree or not agree to waive the fee, but we won't know unless you try it.

 

This would be the fastest way to get a number that is reachable from landline as well as mobile lines. Just make sure before you leave the at&t store that your phone can be reached from landlines in the same area code.

 

The way things are supposed to work is this:

Landline users dial digits, landline switch goes to LNP (Local Number Portability) database to look it up.

LNP database entries are stored as 10 digit numbers so that's why 10 digits must be dialed. If 7 digits are dialed the look up will fail.

 

The LNP database will return a LRN (Local Routing Number) back to the landline switch.

The landline switch's internal digit tables would determine from the LRN digits if this number is:

A.) a number owned by the landline phone company

B.) a ported out number owned by another company

 

If condition A is satisfied, it will continue to decode the dialed digits and route it to the proper destination.

If condition B is satisfied, it will send the call over to another switch that will eventually route the call over to the proper mobile gateway switch. Then the gateway would locate your cell and page it.

 

In your case, if people are dialing 10 digits on landlines and the call still fails, then something may be wrong with the way your number is stored in the LNP database, or somewhere in the digit tables of the landline switch(es).

 

But this may take a long time to sort out, and that's why I suggested that perhaps a number change request would be the fastest way out of this.

 

I am not an at&t employee, just a regular customer.


support for 7 digit dialing has NOT been discontinued, do it all the time from multiple cell phones, as long as the 3 digit area code is considered a local call, has the same area code on both the source and target numbers a 7 digit number can be entered, this is true on verizon, sprint and ATT from landline to mobile and mobile to landline.

 

Dial out from a voip systems depends on how the voip systems is set up, 9 is a poor choice as the outside line request, there is a high chance of a mis-dialed 911 request when utilizing 9 as the outside line request, again the 1 is only required if it is a long distance number. mobile to voip, voip to moble do not require a 1 unless the target number is condsidered long distance. 7 digit dialing works fin here also.

 

If people cannot reach landlines form the area codes, there is a problem in the number configuration or even though it is the same area code it is considers a toll call and the 1 is required. Telling them to change numbers is rediiculous, they will recieve the same exact area code with a different 7 digit identifier - again if the caller could not make the call on the old number they still will not be call teh new number.


mcfhsueh wrote:

Rule for landline dialout to mobile: dial 10 digits.

Support for 7 digit dialing between 2 numbers in the same area code has been discontinued.

 

Dialout from office: depends on the pbx system in the office. In my office, I'd have to first dial a 9, then 1, then the 10 digit number. Some office pbx systems don't require dialing the "1".

 

If people from landlines in your area code still can't reach you even though they are dialing your full 10 digit phone number, then you may want to consider changing to a new phone number. Try to convince at&t store agent to do it for you and waive the one time $36 fee for phone number change. 

 

You can say that you're requesting the phone number change not on a whim but because your phone number isn't fully functional. They may agree or not agree to waive the fee, but we won't know unless you try it.

 

This would be the fastest way to get a number that is reachable from landline as well as mobile lines. Just make sure before you leave the at&t store that your phone can be reached from landlines in the same area code.

 

The way things are supposed to work is this:

Landline users dial digits, landline switch goes to LNP (Local Number Portability) database to look it up.

LNP database entries are stored as 10 digit numbers so that's why 10 digits must be dialed. If 7 digits are dialed the look up will fail.

 

The LNP database will return a LRN (Local Routing Number) back to the landline switch.

The landline switch's internal digit tables would determine from the LRN digits if this number is:

A.) a number owned by the landline phone company

B.) a ported out number owned by another company

 

If condition A is satisfied, it will continue to decode the dialed digits and route it to the proper destination.

If condition B is satisfied, it will send the call over to another switch that will eventually route the call over to the proper mobile gateway switch. Then the gateway would locate your cell and page it.

 

In your case, if people are dialing 10 digits on landlines and the call still fails, then something may be wrong with the way your number is stored in the LNP database, or somewhere in the digit tables of the landline switch(es).

 

But this may take a long time to sort out, and that's why I suggested that perhaps a number change request would be the fastest way out of this.

 

I am not an at&t employee, just a regular customer.


support for 7 digit dialing has NOT been discontinued, do it all the time from multiple cell phones, as long as the 3 digit area code is considered a local call, has the same area code on both the source and target numbers a 7 digit number can be entered, this is true on verizon, sprint and ATT from landline to mobile and mobile to landline.

 

Dial out from a voip systems depends on how the voip systems is set up, 9 is a poor choice as the outside line request, there is a high chance of a mis-dialed 911 request when utilizing 9 as the outside line request, again the 1 is only required if it is a long distance number. mobile to voip, voip to moble do not require a 1 unless the target number is condsidered long distance. 7 digit dialing works fin here also.

 

If people cannot reach landlines form the area codes, there is a problem in the number configuration or even though it is the same area code it is considers a toll call and the 1 is required. Telling them to change numbers is rediiculous, they will recieve the same exact area code with a different 7 digit identifier - again if the caller could not make the call on the old number they still will not be call teh new number.

Re: I cannot receive calls from landlines

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Aug 31, 2013 10:04:00 AM
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Let me re-phrase the part about 7 digit dialing:

7 digit dialing support has been discontinued for "my" phone service provider, in "my" area. My home phone number used to be an at&t landline number, ported out to Vonage VoIP.

 

 

Vonage informed me years ago that they no longer support 7 digit dialing.

 

7 digit dialing may work in other areas but not here where I'm at.

When I dial two numbers having the same area code:

Calling number = Virginmobile prepaid mobile

Called number = 7 digits VoIP Vonage number and my office number

 

On the prepaid phone I'd hear "Area code 16....."

 

If Calling number = at&t mobile with different area code

Called number = 7 digits of VoIP Vonage number and my office number

 

The call ought to have failed and there should be an announcement about the call can't be made, or the number isn't a working number, or a fast busy tone of sorts.

 

Instead, I heard the at&t announcement of "To place a call in this area, you must dial the area code and the phone number...."

 

So I can only report that 7 digit dialing doesn't work with my particular calling numbers, called numbers, and place of call.

 

 

With reference to this segment of your post:

If people cannot reach landlines form the area codes, there is a problem in the number configuration or even though it is the same area code it is considers a toll call and the 1 is required. Telling them to change numbers is rediiculous, they will recieve the same exact area code with a different 7 digit identifier - again if the caller could not make the call on the old number they still will not be call teh new number.

 

 

The original poster's problem was that he couldn't receive calls from landlines, and he said that he has no problem calling out to the landlines. He did not say how many digits were dialed by the people trying to reach him.

 

 

 

The reason why I had suggested that he can try to change his number is an attempt for a quick solution, and of course needs to be tested in the at&t store. It's just a suggestion, which user "bowsplash" can choose to ignore.

 

Concerning getting the same area code when going through at&t's number change service: depends on area.

 

I have used at&t's number change service before, and at the time I used it, I was presented with a choice of multiple area codes in the surrounding area. Would having a different area code cause a rise in billing? The user should ask the at&t agent doing the number change about this. It didn't make a difference for me because my home plan includes toll and national long distance.

 

If changing the mobile number or waiting for his trouble ticket to be solved out aren't good solutions, this forum is open to any new ideas. Smiley Happy

 

Cheers!

Let me re-phrase the part about 7 digit dialing:

7 digit dialing support has been discontinued for "my" phone service provider, in "my" area. My home phone number used to be an at&t landline number, ported out to Vonage VoIP.

 

 

Vonage informed me years ago that they no longer support 7 digit dialing.

 

7 digit dialing may work in other areas but not here where I'm at.

When I dial two numbers having the same area code:

Calling number = Virginmobile prepaid mobile

Called number = 7 digits VoIP Vonage number and my office number

 

On the prepaid phone I'd hear "Area code 16....."

 

If Calling number = at&t mobile with different area code

Called number = 7 digits of VoIP Vonage number and my office number

 

The call ought to have failed and there should be an announcement about the call can't be made, or the number isn't a working number, or a fast busy tone of sorts.

 

Instead, I heard the at&t announcement of "To place a call in this area, you must dial the area code and the phone number...."

 

So I can only report that 7 digit dialing doesn't work with my particular calling numbers, called numbers, and place of call.

 

 

With reference to this segment of your post:

If people cannot reach landlines form the area codes, there is a problem in the number configuration or even though it is the same area code it is considers a toll call and the 1 is required. Telling them to change numbers is rediiculous, they will recieve the same exact area code with a different 7 digit identifier - again if the caller could not make the call on the old number they still will not be call teh new number.

 

 

The original poster's problem was that he couldn't receive calls from landlines, and he said that he has no problem calling out to the landlines. He did not say how many digits were dialed by the people trying to reach him.

 

 

 

The reason why I had suggested that he can try to change his number is an attempt for a quick solution, and of course needs to be tested in the at&t store. It's just a suggestion, which user "bowsplash" can choose to ignore.

 

Concerning getting the same area code when going through at&t's number change service: depends on area.

 

I have used at&t's number change service before, and at the time I used it, I was presented with a choice of multiple area codes in the surrounding area. Would having a different area code cause a rise in billing? The user should ask the at&t agent doing the number change about this. It didn't make a difference for me because my home plan includes toll and national long distance.

 

If changing the mobile number or waiting for his trouble ticket to be solved out aren't good solutions, this forum is open to any new ideas. Smiley Happy

 

Cheers!

Re: I cannot receive calls from landlines

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Aug 31, 2013 2:02:17 PM
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Edited by wingrider01 on Aug 31, 2013 at 2:06:15 PM

typical of vonage, suspect it has something to do with the E911 fiasco's they had where they forwarded 911 calls to the wrong state and first responders where unable to help. I make sure I keep a POTS landline connected

 

 

this would be true only if all the callers to the OP where utilzing vonage. Standard VOIP systems based on Nortel, Avaya, Cisco, the equipment supplied by ATT for their VOIP, Verizons FIOS base VOIP, all carriers POTS line all still support 7 digit dialing if the requirements are met.

typical of vonage, suspect it has something to do with the E911 fiasco's they had where they forwarded 911 calls to the wrong state and first responders where unable to help. I make sure I keep a POTS landline connected

 

 

this would be true only if all the callers to the OP where utilzing vonage. Standard VOIP systems based on Nortel, Avaya, Cisco, the equipment supplied by ATT for their VOIP, Verizons FIOS base VOIP, all carriers POTS line all still support 7 digit dialing if the requirements are met.

Re: I cannot receive calls from landlines

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ACE - Professor

Seven-digit and ten-digit dialing depends on the area where the call is made.  For example, in Washington, DC, a caller can dial the seven-digit number if the number dialed is also in the 202 area code.  Travel a few miles into Maryland and ten-digit dialing is required statewide, even if the number dialed is within the same area code. 

 

The OP didn't state his/her location, so we don't know what the calling rules are there.

Seven-digit and ten-digit dialing depends on the area where the call is made.  For example, in Washington, DC, a caller can dial the seven-digit number if the number dialed is also in the 202 area code.  Travel a few miles into Maryland and ten-digit dialing is required statewide, even if the number dialed is within the same area code. 

 

The OP didn't state his/her location, so we don't know what the calling rules are there.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I cannot receive calls from landlines

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Sep 1, 2013 6:07:40 AM
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21stNow wrote:

Seven-digit and ten-digit dialing depends on the area where the call is made.  For example, in Washington, DC, a caller can dial the seven-digit number if the number dialed is also in the 202 area code.  Travel a few miles into Maryland and ten-digit dialing is required statewide, even if the number dialed is within the same area code. 

 

The OP didn't state his/her location, so we don't know what the calling rules are there.


true but only vonage requires 10 digit dialing for everything, other carriers all adhere to the universal rule of if the same area code and not considered a toll call 7 digit number plan works, if a toll call then 11 digit is required even if in the same area code, if the area code is different and not considered a long distance call then 10 digit works, if considered a long diatance then 11 digit is required.


21stNow wrote:

Seven-digit and ten-digit dialing depends on the area where the call is made.  For example, in Washington, DC, a caller can dial the seven-digit number if the number dialed is also in the 202 area code.  Travel a few miles into Maryland and ten-digit dialing is required statewide, even if the number dialed is within the same area code. 

 

The OP didn't state his/her location, so we don't know what the calling rules are there.


true but only vonage requires 10 digit dialing for everything, other carriers all adhere to the universal rule of if the same area code and not considered a toll call 7 digit number plan works, if a toll call then 11 digit is required even if in the same area code, if the area code is different and not considered a long distance call then 10 digit works, if considered a long diatance then 11 digit is required.

Re: I cannot receive calls from landlines

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ACE - Professor

No, seven-digit dialing doesn't exist at all in Maryland.  I have a 301 area code; if I dial another number within the 301 area code I have to dial all ten digits of the number, even if I'm calling my next door neighbor.

No, seven-digit dialing doesn't exist at all in Maryland.  I have a 301 area code; if I dial another number within the 301 area code I have to dial all ten digits of the number, even if I'm calling my next door neighbor.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I cannot receive calls from landlines

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Sep 2, 2013 7:41:27 AM
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Thank you all for the information.  I live in Southern Oregon (area code 541), and landlines within 541 are 10-digit-dialing without a "1".

 

My options appear to be:

1.  Wait for my trouble ticket to be resolved.  (How long should I wait?)

2.  Change phone numbers with AT&T (which may/may not help).

3.  Change carriers (I'm not on contract).

 

Any advice?

Thank you all for the information.  I live in Southern Oregon (area code 541), and landlines within 541 are 10-digit-dialing without a "1".

 

My options appear to be:

1.  Wait for my trouble ticket to be resolved.  (How long should I wait?)

2.  Change phone numbers with AT&T (which may/may not help).

3.  Change carriers (I'm not on contract).

 

Any advice?

Re: I cannot receive calls from landlines

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Sep 2, 2013 10:22:58 AM
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bowsplash wrote:

Thank you all for the information.  I live in Southern Oregon (area code 541), and landlines within 541 are 10-digit-dialing without a "1".

 

My options appear to be:

1.  Wait for my trouble ticket to be resolved.  (How long should I wait?)

2.  Change phone numbers with AT&T (which may/may not help).

3.  Change carriers (I'm not on contract).

 

Any advice?


have you tried getting a new sim for the phone? you can also try getting a cheap gophone and move your sim into that to test to see if it is the number or the device. Be aware that if you have any grandfathered features on the phone you cpuld lose them.

 

Changing carrierscould end up with the same exact problem if you try to retain your current device because the issue maybe device related. did customer service try reseting your account

 

One other thing to try, reset your phone as a new device with no restore.


bowsplash wrote:

Thank you all for the information.  I live in Southern Oregon (area code 541), and landlines within 541 are 10-digit-dialing without a "1".

 

My options appear to be:

1.  Wait for my trouble ticket to be resolved.  (How long should I wait?)

2.  Change phone numbers with AT&T (which may/may not help).

3.  Change carriers (I'm not on contract).

 

Any advice?


have you tried getting a new sim for the phone? you can also try getting a cheap gophone and move your sim into that to test to see if it is the number or the device. Be aware that if you have any grandfathered features on the phone you cpuld lose them.

 

Changing carrierscould end up with the same exact problem if you try to retain your current device because the issue maybe device related. did customer service try reseting your account

 

One other thing to try, reset your phone as a new device with no restore.

Re: I cannot receive calls from landlines

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Edited by bluemustang on Sep 4, 2013 at 11:10:45 AM

Bowsplash,

 

iPhone4 uses the microSIM, so if you're planning on trying out your sim in another at&t phone you may need an adapter for the microSIM if the other phone doesn't use microSIM.

 

When you activated the number on this iphone, was it a brand new number, or was the number ported over from another service provider?

 

You can look at this page (scroll down to "Portability schemes")

http://en.wikipedia.org/wiki/Local_number_portability

 

 

 

Bowsplash,

 

iPhone4 uses the microSIM, so if you're planning on trying out your sim in another at&t phone you may need an adapter for the microSIM if the other phone doesn't use microSIM.

 

When you activated the number on this iphone, was it a brand new number, or was the number ported over from another service provider?

 

You can look at this page (scroll down to "Portability schemes")

http://en.wikipedia.org/wiki/Local_number_portability

 

 

 

Re: I cannot receive calls from landlines

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My current number was assigned by AT&T when I signed up online in June.

 

I've been troubleshooting my problem with central tech support and with the help of a local store.  It looks like my number is not in the Century Link directory, so all calls from those phones won't go through to mine (which sounds like someone mentioned earlier).

 

I contacted Century Link, but they have no mechanism in place for answering my question.

 

So, this weekend I'll head back to the AT&T store and change my number.

 

Thanks for all your help.

My current number was assigned by AT&T when I signed up online in June.

 

I've been troubleshooting my problem with central tech support and with the help of a local store.  It looks like my number is not in the Century Link directory, so all calls from those phones won't go through to mine (which sounds like someone mentioned earlier).

 

I contacted Century Link, but they have no mechanism in place for answering my question.

 

So, this weekend I'll head back to the AT&T store and change my number.

 

Thanks for all your help.

Re: I cannot receive calls from landlines

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Edited by mcfhsueh on Sep 7, 2013 at 4:41:32 PM

Hope you get all your calls with this new number. Smiley Happy

 

Sent from my iPhone

Hope you get all your calls with this new number. Smiley Happy

 

Sent from my iPhone

Re: I cannot receive calls from landlines

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I know this question has long since been answered but I wanted to add some insider info to help anyone that may be experiencing this. I worked for a local telecommunications company for many years and switch provisioning was part of my job at one time. I dealt with LNP issues from the very first moment number portability was created and rolled out. Anytime you have an issue where you are getting a recording from local callers and you have A) moved to an area that has a different area or prefix code b) moved your service from one provider to another c) gotten a new phone number and it looks like a prefix you aren't familiar with you should call your provider and request they check the switch to make sure the LNP indicators have been properly assigned. There is a process that is largely automated when you do any of these above listed things but as with all processes sometimes things get kinked up and not followed through. There may be an error that has stopped the porting process. If you request these steps usually it will resolve these issues. If you get a representative that has no idea what you are talking about either hang up and try again or ask for their lead or supervisor. If they have no idea then ask to be transferred to any technical department they have. These issues can be cleared up alot of times in the matter of minutes unless it is a permissions problem from the previous company that owned the phone number. Almost (not always) everytime it will be this type of issue rather than a serious thing you would have to change your phone number over. The only time you should have to change a number is if the previous company refuses to port that number to the new company. The number is not the problem the programming of the number in the switch is the issue and most times can be easily rectified with a

Knowledgeable rep. I had this problem several times a day when dealing with customers. I think the above author did a wonderful job explaining especially for just being a customer Smiley Happy

I know this question has long since been answered but I wanted to add some insider info to help anyone that may be experiencing this. I worked for a local telecommunications company for many years and switch provisioning was part of my job at one time. I dealt with LNP issues from the very first moment number portability was created and rolled out. Anytime you have an issue where you are getting a recording from local callers and you have A) moved to an area that has a different area or prefix code b) moved your service from one provider to another c) gotten a new phone number and it looks like a prefix you aren't familiar with you should call your provider and request they check the switch to make sure the LNP indicators have been properly assigned. There is a process that is largely automated when you do any of these above listed things but as with all processes sometimes things get kinked up and not followed through. There may be an error that has stopped the porting process. If you request these steps usually it will resolve these issues. If you get a representative that has no idea what you are talking about either hang up and try again or ask for their lead or supervisor. If they have no idea then ask to be transferred to any technical department they have. These issues can be cleared up alot of times in the matter of minutes unless it is a permissions problem from the previous company that owned the phone number. Almost (not always) everytime it will be this type of issue rather than a serious thing you would have to change your phone number over. The only time you should have to change a number is if the previous company refuses to port that number to the new company. The number is not the problem the programming of the number in the switch is the issue and most times can be easily rectified with a

Knowledgeable rep. I had this problem several times a day when dealing with customers. I think the above author did a wonderful job explaining especially for just being a customer Smiley Happy

Re: I cannot receive calls from landlines

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Sep 15, 2014 12:22:14 AM
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Great insight. Thanks. I've been dealing with this since I recently changed providers and bought my cell phone service from A.T.& T.

 

When I tested my new A.T.&T. cell, by calling from a Comcast landline at my mom's, there was no connection. Instead I repeatedly received the message:

 

"You have reached a number that is no longer in service. Please check the number and try again."

 

This was particularly disconcerting as it is HIGHLY unlikely for the number to have ever been previously assigned (and thus, now "no longer in service"). As the area code assigned to my phone has only come into being recently, the likihood of the particular combination of digits comprising "my" number having been used before is slim to none.

 

I've been to the A.T.& T. store that sold me the service to no avail.

 

I talked to A.T.& T. phone support...no help

 

I talked to Comcast tech support who say that they have seen this before and it is a routing issue on A.T. & T.'s "end of the line".

 

I again spoke with A.T. & T. phone support and explained what I'd been told by Comcast. No joy, this time, either.

 

I spoke with A.T.& T. phone support a third time (about another matter) and , before we ended the call I mentioned the previous unsolved problem and was routed to tech support.

 

FINALLY, I was "bumped up" to a higher level tech who dug deeper into the problem but still found no probable cause. But, he did agree that A.T.&T.'s techs should contact Comcast techs.

 

At least this last time,  a work order was written up, I was given a case number and a date by which A.T.&T. would contact me with their findings.

 

It wouldn't be so bad if I KNEW the problem was limited to the one Comcast phone trying to contact my A.T.& T. cell. But I don't know that to be the case.

 

It could be that A.T.& T isn' "playing well" with one paticular phone. Worse,  ALL Comcast landlines might be getting the same message. Worse yet, possible contacts from ANY land line

might hear:

 

"You have reached a number that is no longer in service. Please check the number and try again."

 

The saying goes that  you only get one chance to make a good first impression. In this case, I think that "ship" has already "sailed".

 

 

 

 

 

 

 

 

Great insight. Thanks. I've been dealing with this since I recently changed providers and bought my cell phone service from A.T.& T.

 

When I tested my new A.T.&T. cell, by calling from a Comcast landline at my mom's, there was no connection. Instead I repeatedly received the message:

 

"You have reached a number that is no longer in service. Please check the number and try again."

 

This was particularly disconcerting as it is HIGHLY unlikely for the number to have ever been previously assigned (and thus, now "no longer in service"). As the area code assigned to my phone has only come into being recently, the likihood of the particular combination of digits comprising "my" number having been used before is slim to none.

 

I've been to the A.T.& T. store that sold me the service to no avail.

 

I talked to A.T.& T. phone support...no help

 

I talked to Comcast tech support who say that they have seen this before and it is a routing issue on A.T. & T.'s "end of the line".

 

I again spoke with A.T. & T. phone support and explained what I'd been told by Comcast. No joy, this time, either.

 

I spoke with A.T.& T. phone support a third time (about another matter) and , before we ended the call I mentioned the previous unsolved problem and was routed to tech support.

 

FINALLY, I was "bumped up" to a higher level tech who dug deeper into the problem but still found no probable cause. But, he did agree that A.T.&T.'s techs should contact Comcast techs.

 

At least this last time,  a work order was written up, I was given a case number and a date by which A.T.&T. would contact me with their findings.

 

It wouldn't be so bad if I KNEW the problem was limited to the one Comcast phone trying to contact my A.T.& T. cell. But I don't know that to be the case.

 

It could be that A.T.& T isn' "playing well" with one paticular phone. Worse,  ALL Comcast landlines might be getting the same message. Worse yet, possible contacts from ANY land line

might hear:

 

"You have reached a number that is no longer in service. Please check the number and try again."

 

The saying goes that  you only get one chance to make a good first impression. In this case, I think that "ship" has already "sailed".

 

 

 

 

 

 

 

Re: I cannot receive calls from landlines

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Dec 17, 2015 6:28:33 AM
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I am not able to receive calls from landlines on my att wireless cell phone I am concluding that this is primarily due to the fact that most people in this area are too lazy to dial local calls using the area code or 10 digits .. if they are dialing 7 digits it will not connect the call.. i am going to ask one store and prove to them it is not my phone service rather the lack of knowledge that most states and most area codes require 1+ 10 digit dialing at this point in time.. why is it so hard to dial 3 more digits to complete the call? I know a couple of years ago  I had an issue with it but after dialing a few numbers and getting can not connect  please check the number and try again. I find it easier to just dial all the ten digits.. I guess those who do need to get on the band wagon and promote the rest of the country to get with the program and start dialing the full phone number and program your cell phones to include your area codes even for those local numbers it will spare you the aggrevation of updating all your contacts when it becomes mandatory in the next few years as it will most definitely happen more people less vacant numbers available 

 

I am not able to receive calls from landlines on my att wireless cell phone I am concluding that this is primarily due to the fact that most people in this area are too lazy to dial local calls using the area code or 10 digits .. if they are dialing 7 digits it will not connect the call.. i am going to ask one store and prove to them it is not my phone service rather the lack of knowledge that most states and most area codes require 1+ 10 digit dialing at this point in time.. why is it so hard to dial 3 more digits to complete the call? I know a couple of years ago  I had an issue with it but after dialing a few numbers and getting can not connect  please check the number and try again. I find it easier to just dial all the ten digits.. I guess those who do need to get on the band wagon and promote the rest of the country to get with the program and start dialing the full phone number and program your cell phones to include your area codes even for those local numbers it will spare you the aggrevation of updating all your contacts when it becomes mandatory in the next few years as it will most definitely happen more people less vacant numbers available 

 

Re: I cannot receive calls from landlines

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Dec 17, 2015 1:38:53 PM
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Edited by Mister_Cee on Dec 17, 2015 at 1:43:09 PM

At first, in my situation, there was a lot of finger pointing going on with A.T.&T claiming it was a Comcast problem while Comcast was claiming it was an A.T.&T. issue.

 

I ended up sending an identical letter to the presidents of each company stating I wasn't going to assign blame for the problem (as representatives from both company's were already doing a fine job of that). I didn't really CARE whose fault it was. All I wanted was for my phone service to work from all numbers who tried to reach me,

 

At that point, someone (at one or both companies)  "lit a fire" under tech support and the situation took only a few more days before it was resolved.

 

As I had initially suspected, it was a routing error.

 

When all the viable seven digit numbers in my home area code had been spoken for (and as there was trouble porting " my previous cell number" to my new A.T.&T. phone) I was assigned a number using the new area code. Comcast, evidently, hadn't yet programmed that "new" area code into their system and it took a back and forth between A.T.&T and Comcast in order to sort out the problem.

 

I have to give A.T.&T. a lot of credit . Once the troubleshooting process was put onto effect, I was callled regulary and given progress updates until the issue was resolved.

At first, in my situation, there was a lot of finger pointing going on with A.T.&T claiming it was a Comcast problem while Comcast was claiming it was an A.T.&T. issue.

 

I ended up sending an identical letter to the presidents of each company stating I wasn't going to assign blame for the problem (as representatives from both company's were already doing a fine job of that). I didn't really CARE whose fault it was. All I wanted was for my phone service to work from all numbers who tried to reach me,

 

At that point, someone (at one or both companies)  "lit a fire" under tech support and the situation took only a few more days before it was resolved.

 

As I had initially suspected, it was a routing error.

 

When all the viable seven digit numbers in my home area code had been spoken for (and as there was trouble porting " my previous cell number" to my new A.T.&T. phone) I was assigned a number using the new area code. Comcast, evidently, hadn't yet programmed that "new" area code into their system and it took a back and forth between A.T.&T and Comcast in order to sort out the problem.

 

I have to give A.T.&T. a lot of credit . Once the troubleshooting process was put onto effect, I was callled regulary and given progress updates until the issue was resolved.

Re: I cannot receive calls from landlines

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Dec 17, 2015 5:16:43 PM
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That is good to know I am currently finding out it is not the ten digit
issue going on but I will prove that out by having my mother call every
night from her house phone until I am satisfied that I am getting calls
from people who dial properly.

##- Please type your reply above this line
That is good to know I am currently finding out it is not the ten digit
issue going on but I will prove that out by having my mother call every
night from her house phone until I am satisfied that I am getting calls
from people who dial properly.

##- Please type your reply above this line

Re: I cannot receive calls from landlines

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That's what I did (called myself from mom's landline). It was pretty easy for me to do that, though, because I was visiting her at the time and could place my cell phone on her kitchen countertop amd call it from her landline which was a couple of feet away ! 

 

At first, I thought it was only my mom's landline that couldn't reach my cell number. But, when I visited my aunt, who also had Comcast, I tried phoning myself and got the same "this number is no longer in service" mesage.  

 

Have you called A.T.&T customer support (or even gone down to a local A.T.&T. store) and asked them to try and call you back? If they can get through, it's not solely an A.T.&T. issue.

 

At that point, if you still can't get calls from your mom's, I think it would be time to contact her provider's customer service and have them try to call you. If they can get through I'd start looking at your mom's phone  

 

I don't work for A.T.&T, I'm just a customer like yourself, but since you are having a problem very similar to the one I had last year, my curiosity is piqued. When it finally gets "sorted out", post here and let me know what the problem turns out to have been.. 

 

 

Good luck.

That's what I did (called myself from mom's landline). It was pretty easy for me to do that, though, because I was visiting her at the time and could place my cell phone on her kitchen countertop amd call it from her landline which was a couple of feet away ! 

 

At first, I thought it was only my mom's landline that couldn't reach my cell number. But, when I visited my aunt, who also had Comcast, I tried phoning myself and got the same "this number is no longer in service" mesage.  

 

Have you called A.T.&T customer support (or even gone down to a local A.T.&T. store) and asked them to try and call you back? If they can get through, it's not solely an A.T.&T. issue.

 

At that point, if you still can't get calls from your mom's, I think it would be time to contact her provider's customer service and have them try to call you. If they can get through I'd start looking at your mom's phone  

 

I don't work for A.T.&T, I'm just a customer like yourself, but since you are having a problem very similar to the one I had last year, my curiosity is piqued. When it finally gets "sorted out", post here and let me know what the problem turns out to have been.. 

 

 

Good luck.

Re: I cannot receive calls from landlines

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