Former Community Manager
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10.4K Messages
How to unlock an Iphone
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!
billsite34
Guru
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321 Messages
5 years ago
If the phone isn't currently being used on an active line, you have to apply for the unlock as a "non-customer". You don't have to put a phone number in when asked.
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edcuccia
Scholar
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267 Messages
5 years ago
Call them and verify there is no outstanding account balance and provide proof it was paid off.
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Blonnyj
Contributor
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1 Message
5 years ago
Hello there, I’m living overseas, I bought an ATT iPhone XS Max from a seller on Offerup, he told me the cell was factory unlocked. When I get it, I realized it wasn’t. I contacted the seller, he never answered. I tried to get it factory unlocked by a third party, they say the cell is still in contract and has been blocked by ATT. What should I do in this situation? How can ATT help me???
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PhillipStone06
Mentor
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81 Messages
5 years ago
you would use to unlock you're phone? Example a 4 number code.
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dwill05
ACE - Master
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10.4K Messages
5 years ago
If the phone still has money owed on it, AT&T won’t unlock it. You can check the status yourself here, but if the phone doesn’t meet eligibility requirements, it won’t be unlocked.
https://www.att.com/deviceunlock/#/unlockstep1
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faroukdourmane
Contributor
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1 Message
5 years ago
Hello ,
I have bought an iphone x that is locked on At&t carrier And i’m not an at&t customer,
and i’m in algeria I have tried the unlock portal,
After submitting the imei and confirming my email i have received an email saying that the imei is not correct Even though its.
i have bought this phone from a third person that is not an at&t customer also,
so what are the solutions please ?
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guilhermebb
Contributor
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1 Message
5 years ago
Hi.
I spent time in St. Petersburg and bought an unlocked iPhone 7, on this device I used the AT&T chip. Now I'm back to Brazil and my device does not accept the chip from here. I requested assistance from Apple and they asked me to contact you to unlock the device, this service can only be done by you. can you help me?
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
https://www.att.com/deviceunlock/?#/
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Shiner14
Contributor
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1 Message
5 years ago
I am trying to unlock my Iphone 8 Plus. I submitted the request. Got the confirmation email 5 minutes later. When I clicked on the confirm link to confirm my request the following text appears:
Here is my request information:
Request number: NUL964671384423
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi @l987336,
Thank you for bringing this to our attention!
Have you previously submitted a request for the iPhone to be unlocked? If so, you can check the status of the request for more information.
Hope this helps!
Chasidy, AT&T Community Specialist
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