Explore & discover

Helpful Links

Re: IPHONE 7 PLUS NEGATIVE BAND

Community Manager

How to unlock a new AT&T Iphone

 

 

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
443,432 Views
Message 1 of 5,332
Contributor

Unlock Device Request on FULLY PAID OFF iPhone 6s From a Loyal 20 Year AT&T Customer

@ATTHelpForumsGood morning/afternoon, I'm desperately trying to unlock my iPhone 6s that has been paid off in full for several YEARS now.  I keep getting a message that the device is not paid off and that's simply incorrect.  The device MAY have been replaced via warranty several years ago and I've read that can sometimes cause the issue however there are absolutely zero reasons for me not to be able to unlock the device as I have fully met all terms required to unlock.  Been a loyal AT&T Premier/Business Mobile customer for 20 years now and am struggling to understand how this is such a difficult request to honor.  I've done my part, as always, now it's your turn to help a loyal customer out with a VERY simple request.

Thanks so very much and in advance for any and all assistance,

Name, account and device details will be provided once I am contacted by a formal/official AT&T Team Member.

Tags (1)
Message 4191 of 5,332
Highlighted
ACE - Professor

Re: IPHONE 7 PLUS NEGATIVE BAND

Looks like store that that sold the phone is in Mexico.Wonder how a USA AT&T phone made its way to Mexico?

 

 

https://www.google.com/search?q=ishop+mixup+mexico&rlz=1C9BKJA_enUS593US596&oq=ishop+mixup+mexico&aq...

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4192 of 5,332
ACE - Master

Re: IPHONE 7 PLUS NEGATIVE BAND

@Fl_retire Yeah, I highly doubt it's a brand new phone.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4193 of 5,332
Employee

Re: Unlock Device Request on FULLY PAID OFF iPhone 6s From a Loyal 20 Year AT&T Customer

@MemphisChris11you are correct that replacing the phone under warranty will mess up the unlocking process. however the computer has no way to know this in the unlock portal.nobody in these forums including customer cares can unlock your phone, its simply a glitch in the system. The good news is its a simple process ,you call at&t and ask for advanced tech support where a real person can look at the account history and manually unlock it.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4194 of 5,332
ACE - Expert

Re: IPHONE 7 PLUS NEGATIVE BAND

@QuarryRye The phone was bought in 2017, it may have been new then. @Fl_retire I too wondered how an ATT phone was being sold in Mexico but don’t forget, ATT does business in Mexico.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4195 of 5,332
ACE - Sage

Re: IPHONE 7 PLUS NEGATIVE BAND

I’m pretty sure it’s an ATT mexico phone, not a US Mexico phone.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4196 of 5,332
Contributor

IMEI BLOCK/BLACKLISTED by ATT MOBILITY OUT OF NOWHERE

I live in Brazil, my phone was bought in Brazil, and now it was suddenly blocked (IMEI block/blacklist) by ATT MOBILITY. My local service provider informed that only ATT MOBILITY can now unblock the phone.

 

I need ATT to unblock my phone urgently and hereby reserve my rights to look for judicial alternatives as of now.

Message 4197 of 5,332
ACE - Expert

Re: IMEI BLOCK/BLACKLISTED by ATT MOBILITY OUT OF NOWHERE

Unfortunately, this is a customer to customer forum, not customer support and not the place to get your phone removed from the blacklist. ATT can’t just arbitrarily blacklist a phone without a legitimate reason. How and where did you get the phone? Just because the phone was bought in Brazil does not mean it got there legitimately. An ATT iPhone should not even be available in Brazil. In any event, you can try calling ATT’s international support number or file a complaint with the US Federal Communications Commission (FCC). The complaint will result in someone from corporate contacting you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4198 of 5,332
Employee

Re: IMEI BLOCK/BLACKLISTED by ATT MOBILITY OUT OF NOWHERE

I need ATT to unblock my phone urgently and hereby reserve my rights to look for judicial alternatives as of now

1 From Brazil ?even from the US it will cost you more to litigate than the phone is worth but you cant sue you can only do arbitration that can take years. if not an at&t customer sure you can sue most lawyers are 700 plus an hour and require a retainer is it worth it over a 700 dollar phone?

2. what rights or alternatives? your phone was reported lost or stolen, id tell you to get you money back but since it worked for a short period of time the person you got it from blacklisted it only the person that blacklisted it can get that removed, take it to where you bought it and tell them its blacklisted, if they say they didnt blacklist it then they either stole it or received stolen property, and the original owner reported it

 

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4199 of 5,332
Employee

Re: IMEI BLOCK/BLACKLISTED by ATT MOBILITY OUT OF NOWHERE

@sandblasteri can see that FCC conversation

person: hello FCC

FCC: how can i help you

Person: at&t blacklisted the phone i bought as lost or stolen

FCC:well was it stolen?

Person: the person that sold it to me said it wasnt

FCC: please hold

bbbbzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz DIALTONE

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4200 of 5,332
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support