IPHONE 7 PLUS NEGATIVE BAND

[ATTDmitriyCM]

How can I get my iPhone unlocked?

How long does this process take?

What are the requirements?

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

Thank you,

Dmitriy

[lizdance40]

You have used some terms that make no sense/incorrect.  

Negative band or negative blocked, are not terms 

    Your phone has been blacklisted.   I gather you are the original purchaser.  

To remove your phone from the blacklist if it was added in error, you need proof of purchase.  The store where you bought it should have that information.

[ericbehrends]

I appreciate your response, know to understand that I contact from the other side of the world, Argentina. I have the respective purchase ticket, original invoices, visa card summary, where you can see all the information required by the company. sorry for my English, and know how to understand my situation that is not at all beautiful. I was a buyer in good faith 2 years ago. and all legal. I am also grateful for your answers, and if you can give me a hand or email to contact someone to help me, I would be indebted to you. I would appreciate it even more.

[lizdance40]

The only suggestion I can think of is file an FCC complaint online. It’s free and someone will contact you.

[ericbehrends]

Thank you! I don't know what the FCC is? WOULD YOU HAVE ANY LINK, OR CONTACT EMAIL TO MAKE A CLAIM? THANK YOU FOR YOUR  COMPRESSION

[QuarryRye]

If everything you say is correct then you need to contact AT&T so they can investigate it. Call International Customer Service at +1.314.925.6925 

[ericbehrends]

THANK YOU THANK YOU VERY MUCH!!! THE INFORMATION YOU GIVEN TO ME IS REALLY HELPFUL!
THANK YOU

[ATTCares]

Hi @gerb88,

Thanks for your post. We will be happy to help with your unlock requests. Its best if we continue in private. Please reply to the PM from ATTCares located in your Forums inbox to get started.

Kenneth, AT&T Community Specialist

[MemphisChris11]

@ATTHelpForumsGood morning/afternoon, I'm desperately trying to unlock my iPhone 6s that has been paid off in full for several YEARS now.  I keep getting a message that the device is not paid off and that's simply incorrect.  The device MAY have been replaced via warranty several years ago and I've read that can sometimes cause the issue however there are absolutely zero reasons for me not to be able to unlock the device as I have fully met all terms required to unlock.  Been a loyal AT&T Premier/Business Mobile customer for 20 years now and am struggling to understand how this is such a difficult request to honor.  I've done my part, as always, now it's your turn to help a loyal customer out with a VERY simple request.

Thanks so very much and in advance for any and all assistance,

Name, account and device details will be provided once I am contacted by a formal/official AT&T Team Member.

[Fl_retire]

Looks like store that that sold the phone is in Mexico.Wonder how a USA AT&T phone made its way to Mexico?

https://www.google.com/search?q=ishop+mixup+mexico&rlz=1C9BKJA_enUS593US596&oq=ishop+mixup+mexico&aq...

[QuarryRye]

@Fl_retire Yeah, I highly doubt it's a brand new phone.