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Re: IPHONE 7 PLUS NEGATIVE BAND

Community Manager

How to unlock a new AT&T Iphone

 

 

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy


Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 5,072
ACE - Sage

Re: IPHONE 7 PLUS NEGATIVE BAND

You have used some terms that make no sense/incorrect.  

Negative band or negative blocked, are not terms 

    Your phone has been blacklisted.   I gather you are the original purchaser.  

To remove your phone from the blacklist if it was added in error, you need proof of purchase.  The store where you bought it should have that information.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3941 of 5,072

Re: IPHONE 7 PLUS NEGATIVE BAND

I appreciate your response, know to understand that I contact from the other side of the world, Argentina. I have the respective purchase ticket, original invoices, visa card summary, where you can see all the information required by the company. sorry for my English, and know how to understand my situation that is not at all beautiful. I was a buyer in good faith 2 years ago. and all legal. I am also grateful for your answers, and if you can give me a hand or email to contact someone to help me, I would be indebted to you. I would appreciate it even more.
Message 3942 of 5,072
ACE - Sage

Re: IPHONE 7 PLUS NEGATIVE BAND

The only suggestion I can think of is file an FCC complaint online. It’s free and someone will contact you.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3943 of 5,072

Re: IPHONE 7 PLUS NEGATIVE BAND

Thank you! I don't know what the FCC is? WOULD YOU HAVE ANY LINK, OR CONTACT EMAIL TO MAKE A CLAIM? THANK YOU FOR YOUR  COMPRESSION

Message 3944 of 5,072
ACE - Master

Re: IPHONE 7 PLUS NEGATIVE BAND

If everything you say is correct then you need to contact AT&T so they can investigate it. Call International Customer Service at +1.314.925.6925 

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 3945 of 5,072
Highlighted

Re: IPHONE 7 PLUS NEGATIVE BAND

THANK YOU THANK YOU VERY MUCH!!! THE INFORMATION YOU GIVEN TO ME IS REALLY HELPFUL!
THANK YOU

 

Message 3946 of 5,072
Administrator

Re: Unlock Phone Issues

Hi @gerb88,

Thanks for your post. We will be happy to help with your unlock requests. Its best if we continue in private. Please reply to the PM from ATTCares located in your Forums inbox to get started.

Kenneth, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3947 of 5,072
Contributor

Unlock Device Request on FULLY PAID OFF iPhone 6s From a Loyal 20 Year AT&T Customer

@ATTHelpForumsGood morning/afternoon, I'm desperately trying to unlock my iPhone 6s that has been paid off in full for several YEARS now.  I keep getting a message that the device is not paid off and that's simply incorrect.  The device MAY have been replaced via warranty several years ago and I've read that can sometimes cause the issue however there are absolutely zero reasons for me not to be able to unlock the device as I have fully met all terms required to unlock.  Been a loyal AT&T Premier/Business Mobile customer for 20 years now and am struggling to understand how this is such a difficult request to honor.  I've done my part, as always, now it's your turn to help a loyal customer out with a VERY simple request.

Thanks so very much and in advance for any and all assistance,

Name, account and device details will be provided once I am contacted by a formal/official AT&T Team Member.

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Message 3948 of 5,072
ACE - Professor

Re: IPHONE 7 PLUS NEGATIVE BAND

Looks like store that that sold the phone is in Mexico.Wonder how a USA AT&T phone made its way to Mexico?

 

 

https://www.google.com/search?q=ishop+mixup+mexico&rlz=1C9BKJA_enUS593US596&oq=ishop+mixup+mexico&aq...

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3949 of 5,072
ACE - Master

Re: IPHONE 7 PLUS NEGATIVE BAND

@Fl_retire Yeah, I highly doubt it's a brand new phone.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3950 of 5,072
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