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iPhone XS Max Unlock

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How to unlock a new AT&T Iphone

 

 

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy


Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 5,332
ACE - Expert

Re: Phone unlock in Poland


@edcuccia wrote:

Yes, anyway... if he wants this resolved he would have to do either of those suggestions right?  He can call them right?  Most likely will not get this resolved, but he will have to do either.

 

No I am not aware of where ATT has all of their stores, so yes, maybe the suggestion to go in, while he is in Poland, is a bad one.

 

Thanks


If it was me I would tweet to ATTcares if I am not in the states.  The cost of the call is probably worth more than the phone if we are talking about a prepaid device.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3391 of 5,332
Highlighted
Contributor

iPhone XS Max Unlock

Hi,

I live and work between LA and France. I used to have two different phones but I recently purchased an iPhone XS Max hoping to combine them. I paid that phone upfront and bought it on eBay knowing it was an ATT locked version. I've ported my phone number to AT&T a few weeks ago and the store said I should go for the Prepay option which I did. I explained them that I wanted to have ATT as the eSim and put my French SIM card in it and they said I should contact customer service to make an unlock request which I did. I have now called numerous times and spent hours with them, the case got denied but a few days ago someone told me that he had talk to the supervisor and that they were going to do an exception and that my phone would be unlocked in two days. Case number is CM20190225_139837935 . When I called back yesterday they said that the case has been denied and that I have to wait 6 months since I'm on prepaid. the representative said that if I was switching to a plan it would be reduced to 60 days minus what the time I had already my phone for or maybe even before. At this point I'm honestly ok to switch to a plan but want to make sure they will unlock my phone if I commit as I really need to access to at least my text messages from my other sim as I have sold the other phones to pay for this one which was $1500. I don't understand how it is possible that after paying such a high price for a phone and being a client they can keep you prisoner and not even allow you to use the main feature of the iPhone XS which is the dual sim functionality. I need to be able to be reached by my European clients and that's why I bought that phone.

PLEASE HELP!

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Message 3392 of 5,332
Administrator

Re: iPhone XS Max Unlock

Hello @olivierLA75,

 

We can definitely provide you with some more information about the unlock process. The cell phone will need to meet all of our Eligibility requirements before it can be unlocked. One of the requirements is that the device needs to be active for 6 months with PREPAID service, or 60 days with postpaid service. To check and see that all of the eligibility requirements have been met for your wireless device, we recommend that you contact the original seller for more information. Once you've confirmed that all of the requirements have been met, you can Submit an unlock request with our device unlock portal. Let us know if you have any other questions or concerns.
 
Sean, AT&T Community Specialist

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Tags (1)
Message 3393 of 5,332
Contributor

Did not receive unlock email

I provided all the info to unlock my phone and did not get an email.  I checked spam also.  Please help.  My iPhone broke paid 130 dollars for service the day before it broke.  I need the phone unlocked so I can see if it’s going to work or not.  Otherwise I have to try and get my money back.  Please help.  I have no job at this time.  

Message 3394 of 5,332
Tutor

Unlock phone

I have spent the last 10 days trying without any success to have my 2013 iPhone 5 unlocked.  I tried twice online to have it unlocked and when that didn't work I called customer service.  I have spoken to customer service 4 times and even spoke with a supervisor. I spoke with someone in technical support who was not able to expedite the situation.  Everyone has been nice to deal with but no one has the ability to actually expedite my case.  I have been told that it should only take 24 - 48 hours to unlock but it has been 10 days.  I have been told that my case will be given the highest priority and will be expedited. Clearly that has not happened either.  I have been told that my case is with the "back office team" and that the customer service office cannot contact them.  I have been told that I just have to wait for them to contact me with the unlock number.  AT&T has confirmed that the IMEI number matches the phone number and that I have paid off the phone.  I am hoping that someone will read this post and actually find a solution for me.  I have been a loyal AT&T customer for at least 15 years and I am very disappointed that I cannot speak with anyone who can actually help me.

Message 3395 of 5,332
Contributor

cell phone Iphone 6 plus

I paid my mobile phone when I was on vacation at Broken Arrow, OK. Now I came back to Brazil. How can I unlock my mobile phone for use in Brazil?

Message 3396 of 5,332
ACE - Expert

Re: Unlock phone

@lismil25 

What reason was given for the unlock denial? Since the phone is no longer used on the AT&T network, did you apply for the unlock as a non-customer?

This is a user to user forum. I am a user, just like almost everyone else on the site.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3397 of 5,332
Tutor

Re: Unlock phone

I have not been denied. I am being told that additional info was needed but it was still in process to be unlocked. And I am still an at&t customer but this phone is no longer under contract.
Message 3398 of 5,332
ACE - Sage

Re: Unlock phone


@lismil25 wrote:

I have spent the last 10 days trying without any success to have my 2013 iPhone 5 unlocked.  I tried twice online to have it unlocked and when that didn't work I called customer service.  I have spoken to customer service 4 times and even spoke with a supervisor. I spoke with someone in technical support who was not able to expedite the situation.  Everyone has been nice to deal with but no one has the ability to actually expedite my case.  I have been told that it should only take 24 - 48 hours to unlock but it has been 10 days.  I have been told that my case will be given the highest priority and will be expedited. Clearly that has not happened either.  I have been told that my case is with the "back office team" and that the customer service office cannot contact them.  I have been told that I just have to wait for them to contact me with the unlock number.  AT&T has confirmed that the IMEI number matches the phone number and that I have paid off the phone.  I am hoping that someone will read this post and actually find a solution for me.  I have been a loyal AT&T customer for at least 15 years and I am very disappointed that I cannot speak with anyone who can actually help me.


Old phones are being purged from the system.  Especially if not HD voice compatible.    If the phone is not used on your account, it’s far less likely the IMEi is in the system.    You’ll have to let At&t do what it does to verify the phone was purchased by you, fully paid for, or contract completed on your account.  Unfortunately for you, they have that right.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3399 of 5,332
Contributor

Having trouble unlocking my device

Hello, 

 

I have a paid off Iphone XS that I fully paid for at an ATT store in November 2018. I'm trying to unlock the device via the device portal and I'm not able to. I understand there is a 6 month eligibility rule, but I've been an account holder for years and paid for the phone in full when I bought it. My prepaid account is also in good standing.

 

I called customer support and they told me the device had to have service for 6 months but according to the ATT response in another topic, that's not the case:

https://forums.att.com/t5/Apple/Prepaid-device-unlock-after-6-months/td-p/5579692

 

 

Message 3400 of 5,332
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