- edited 11-25-2019 8:33 AM by ATTCommunityTea
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
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02-14-2019 2:30 PM
It can take longer than the usual two business days for an unlock request to be approved and for you to receive the unlock code. Continue to watch your spam folder just in case it's directed there.
Have a great week!
James, AT&T Community Specialist
- edited 02-17-2019 2:20 PM by Taylarie
I can't unlock my phone, I pat off my phone two months ago, but I still can't unlock my phone.
02-18-2019 5:53 AM
I'm trying to unlock my iphone but am getting the "network difficulties" error and cannot proceed. I would like to know if this is because my device is already locked or what is the issue.
02-21-2019 4:54 AM
I bought a iPhone SE last August (17th or 18th, I do not recall) with the AT&T PrePaid Plan while I was in the USA. When I bought it they told me that I should have waited 6 months before unlocking and using my iPhone with a different carrier. I live in Italy, and at that time I thought that buying a new telephone and then not using it for 2 months (but keeping up with payments) would have been worth it. So now, after 6 months of payments, I would like to unlock my iPhone. However, when I send the request a message pops up saying that my device has not been active for 6 months, while it has clearly been.
What can I do? Who can I e-mail?
02-22-2019 6:50 AM
I'm trying to unlock my iPhone 6 and am receiving the "We're sorry. We can't unlock this device." message. I meet all of the eligibility requirements so not sure why i'm getting this message.
02-26-2019 6:39 AM
I’m trying to unlock my phone but when I go to the page to enter my IMEI it says it doesn’t match my phone number. I bought this phone as a refurbished phone from eBay. Could it potentially be considered lost and under an AT&T contract with another phone number? Is there a way I can unlock my phone? Thanks
02-28-2019 6:06 AM
Hi, i got a problem, I had a prepaid iPhone. I want to unlock it, but it says that there is something unpaid. I can't paid, because my number is inactive now. What I have to do?
02-28-2019 6:42 AM
Yes, anyway... if he wants this resolved he would have to do either of those suggestions right? He can call them right? Most likely will not get this resolved, but he will have to do either.
No I am not aware of where ATT has all of their stores, so yes, maybe the suggestion to go in, while he is in Poland, is a bad one.
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