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Phone unlock in Poland

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How to unlock a new AT&T Iphone



How can I get my iPhone unlocked?


How long does this process take?


What are the requirements?


These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!


Thank you,


Rethink Possible

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1 of 5,346

Re: Unlocking

Hi, @St2302,


It can take longer than the usual two business days for an unlock request to be approved and for you to receive the unlock code. Continue to watch your spam folder just in case it's directed there.


Have a great week!


James, AT&T Community Specialist

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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3381 of 5,346

Can’t unlock my device

I can't unlock my phone, I pat off my phone two months ago, but I still can't unlock my phone.

Device IMEI number: *****
Request number: [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
Message 3382 of 5,346

Can't unlock device network error

I'm trying to unlock my iphone but am getting the "network difficulties" error and cannot proceed. I would like to know if this is because my device is already locked or what is the issue.

Message 3383 of 5,346

Can't unlock my iPhone SE after 6 months

Hi everyone,

I bought a iPhone SE last August (17th or 18th, I do not recall) with the AT&T PrePaid Plan while I was in the USA. When I bought it they told me that I should have waited 6 months before unlocking and using my iPhone with a different carrier. I live in Italy, and at that time I thought that buying a new telephone and then not using it for 2 months (but keeping up with payments) would have been worth it. So now, after 6 months of payments, I would like to unlock my iPhone. However, when I send the request a message pops up saying that my device has not been active for 6 months, while it has clearly been.

What can I do? Who can I e-mail?


Message 3384 of 5,346

Attempting to unlock my iPhone 6. "We're sorry. We can't unlock this device."

I'm trying to unlock my iPhone 6 and am receiving the "We're sorry. We can't unlock this device." message.  I meet all of the eligibility requirements so not sure why i'm getting this message.

Message 3385 of 5,346

IMEI doesn’t match phone number?

I’m trying to unlock my phone but when I go to the page to enter my IMEI it says it doesn’t match my phone number. I bought this phone as a refurbished phone from eBay. Could it potentially be considered lost and under an AT&T contract with another phone number? Is there a way I can unlock my phone? Thanks 

Message 3386 of 5,346

Phone unlock in Poland

Hi, i got a problem, I had a prepaid iPhone. I want to unlock it, but it says that there is something unpaid. I can't paid, because my number is inactive now. What I have to do?

Message 3387 of 5,346

Re: Phone unlock in Poland

Have you called or gone in to ATT?

Message 3388 of 5,346
ACE - Expert

Re: Phone unlock in Poland

@edcuccia wrote:

Have you called or gone in to ATT?

You do realize the person you responded to is from outside the USA.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3389 of 5,346

Re: Phone unlock in Poland

Yes, anyway... if he wants this resolved he would have to do either of those suggestions right?  He can call them right?  Most likely will not get this resolved, but he will have to do either.


No I am not aware of where ATT has all of their stores, so yes, maybe the suggestion to go in, while he is in Poland, is a bad one.



Message 3390 of 5,346
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