- edited 11-25-2019 8:24 AM by ATTCommunityTea
Since updating to 11.4.1 I noticed that WiFi calling is no longer working. Tried all the options I have found. Turned on airplane mode and that doesn’t kick it over to WiFi calling. Also rebooted phone which also did nothing. Wondering if anyone else having the same issue.
Solved by: Go to Solution.
07-16-2018 7:59 AM
We can defentiatly help enable your Wi-Fi Calling. Wi-Fi calling is turned off by default. To use Wi-Fi Calling you'll need a Wi-Fi Internet connection and a postpaid AT&T wireless account provisioned with HD Voice.
You can always sign in to your account for personalized Wi-Fi Calling troubleshooting using the AT&T Troubleshoot & Resolve tool. This tool will allow us to automatically run tests to resolve your issue.
Kenneth, AT&T Community Specialist
08-12-2018 2:41 PM
I have tried this and many other things found online but I am still having the problem of no wifi calling on my iphone 7 and every other iphone we have. I have erased network settings and reinstalled, turned phone off and back on numerous times, hard booted phone, rebooted router, updated router firmware, called my isp and ensured the problem was not on there end, spent several hours on the phone with at&t support and still have no wifi calling on our iphones. When I turn the phone to airplane mode all is see is the airplane and the wifi signal strength. Try and make a call and it says to connect to a wifi network or disable airplane mode. I have a strong wifi signal that works for every other purpose. I do not receive cell signal in my house so turning airplane mode off just gets me a "no service" warning in the upper left corner. I am at a loss on what to do next. Is there anything else I could try? I am without a phone in the house until this works again!
08-12-2018 2:50 PM
Having the same issue. WiFi calling is on, tried all the possible suggestions I found on internet including resetting the router, resetting iPhone X network setting and resetting to factor setting. This brand new phone is useless since signal in the house is poor and I can rely on WiFi to make phone calls. Spoke for one hour to at&t customer service and they were unable to fix the problem, escalated to advanced tech support but customer service said it may take up to 10 (ten) days to get a response!
08-12-2018 6:30 PM
Having the exact same issues, just started last week after working fine for several months using the airplane mode workaround. Tried all troubleshooting methods, spent over an our at the AT&T store, worked with Spectrum and no one can seem to fix the problem. Any help would be appreciated.
08-12-2018 7:08 PM
I'm having the same issue and none of these helped. Pretty frustrated that for the last few days the wi-fi calling is not working at all. Please advise.
08-12-2018 7:37 PM
I have spoken to AT&T support and they have confirmed that it’s a known issue and have been getting a lot of reports from different areas about the problem. I have an open incident that is linked to the master incident. We’ll see how long it takes them to figure out the problem and resolve it. I live in an area with no AT&T coverage and rely on WiFi calling 100%. I’m on-call 24/7 and need this fixed.
08-13-2018 5:53 AM
I am having this same issue as of recently, fortunately we have a Micro Cell. IS there a resolution to fix the WIFI calling feature?
- edited 08-13-2018 6:20 AM
I am also having the same issue - iPhone 6S. I was told I needed to replace my SIM card, which I went to the AT&T store to do this weekend. Still not working. This just started happening for me on Friday, woke up Saturday morning and Wi-Fi calling was back, then stopped working an hour later and hasn't worked since. This is NOT an issue on my side AT&T, this is on you. Very frustrating and makes me wonder if Sprint/T-Mobile/Verizon is in my near future cause this is a deal breaker for me and my family. This should NOT be marked as 'Solved', it's not solved.
08-13-2018 6:28 AM
Having same issues as well since last night when I got home. Rely on WiFi calling for all calls at home. Issue is definitely not solved.