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How to Activate Service on a New Device

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How to Activate Service on a New Device

I had an iPhone 5S and a iPhone 4 before that). I just got thr iPhone 6, but for some reason, even thoguh I shut down my iPhone 5S fully before turning on and backing up from iCloud my new iPhone 6..... the new iPhone 6 is not 'registering" my phone number?

 

It just shows "No Service" in upper left corner.

 

Ideas?!?!

 

 

[Subject edited for better exposure]

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Message 1 of 41
Voyager

Re: Got my iPhone 6 upgrade -- but my telephone number not registering?

same here, did everything asked but still "no service"

Message 2 of 41
Former Employee
Solution
Accepted by (Former Employee)
Accepted by ms_unicorn
‎09-30-2015 1:39 AM

Re: Got my iPhone 6 upgrade -- but my telephone number not registering?

Hello, @ira_nyc !

 

Thanks for posting, and congratulations on your new iPhone! You can activate your new device by clicking on the link below and following the instructions.

 

AT&T Phone Activation

 

 

This screenshot should help.

 

 

activationsimg.png

 

 

Let me know if you have any other questions or concerns.

 

-Mariana

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Message 3 of 41
Contributor

Re: Got my iPhone 6 upgrade -- but my telephone number not registering?

When I click on Marianna's link it then says "Enter phone number" but there is no place to enter it?!?!?

Message 4 of 41
Mentor

iPhone 6 - Activation taking hours?

I received my pre-ordered iPhone 6.  Went online and filled out the activation form...  Saw the note that says    "We are experiencing high demand and you may encounter a delay in the activation of your phone. Once you click submit, no additional action is required on your part. We will complete your activation as quickly as possible."

 

I've been waiting over 3 hours now...  anyone elses taking that long?   When I go back to the same page and enter my info, it says "Device activation pending"

 

 

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Message 5 of 41
Former Employee

Re: Got my iPhone 6 upgrade -- but my telephone number not registering?

Hello, again!

 

Hopefully this screenshot will help.

 

activationsimg.png

 

Let me know if you have any other questions or concerns!

 

-Mariana

Message 6 of 41
Professor

Re: iPhone 6 - Activation taking hours?

As happens every time, the servers get overloaded because everyone in the country is trying to activate their new phone right now. Nothing to do but wait. Unfortunately the seem to deactivate your old SIM immediately, so you have no phone until the new activation goes through.
Message 7 of 41
Contributor

Re: Got my iPhone 6 upgrade -- but my telephone number not registering?

I already went to iPhone activation guide, but it said "The number you entered is already activated. If this is the number you intended to activate, you're all set. (ACT005)
Number Entered: *****
Activating an insurance replacement phone? Log in to activate
If you need more help, or your new phone is not working within the hour, please call us at 800.331.0500."

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 8 of 41
Contributor

Re: Got my iPhone 6 upgrade -- but my telephone number not registering?

I get the same thing:

 

The number you entered is already activated. If this is the number you intended to activate, you're all set. (ACT005) 

Message 9 of 41
Voyager

Re: iPhone 6 - Activation taking hours?

going on 6 hours for activation

Message 10 of 41
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