How do I change my forgotten password after getting frozen on my att.net account

Had to enter a password which apparently wasn't correct one. I got frozen with service and now am at a dead end. Not going to find a store. Never had a problem like this with any other account.

Responses

ATTHelp

Community Support

•

231.2K Messages

7 years ago

Hey there @WillyHarvard!

I can definitely understand how concerning a forgotten password can be. I can’t even count the times I have done this myself. I would be more than happy to help you regain access to your account.

One great step to try is the “Forgot Password?” which should show where you normally sign in. This will let you verify the details, and reset the password completely. If you have already tried this, no worries; we can definitely get you into the account.

So I may take a closer look, I will be sending you a private message directly to your Forum’s Inbox. Together we can get this figured out, and make sure you have full access to the account again.

I look forward to hearing back from you!

Fiona, AT&T Community Specialist

0