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Posted Apr 29, 2011
3:37:35 PM
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Grandfathered account

I have a problem i have 23 months off contract with att, with the iphone 3g and the 30 dollar data, after 1 year passed my iphone stoped working and i had to call att so that they pospone or cancel that data plan till i have a new phone atleast thats was what i tell them, i now whant to upgrade my phone to a white iphone 4g would i still be able to use the 30 dollar data plan ?

I have a problem i have 23 months off contract with att, with the iphone 3g and the 30 dollar data, after 1 year passed my iphone stoped working and i had to call att so that they pospone or cancel that data plan till i have a new phone atleast thats was what i tell them, i now whant to upgrade my phone to a white iphone 4g would i still be able to use the 30 dollar data plan ?

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Grandfathered account

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Apr 29, 2011 4:03:20 PM
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Professor

Do you currently have the smartphone unlimited plan on  whatever phone you are using?  If you currently don't have an unlimited smartphone, it won't grandfather.  Having had an iPhone with an unlimited plan sometime in the past doesn't count.

Do you currently have the smartphone unlimited plan on  whatever phone you are using?  If you currently don't have an unlimited smartphone, it won't grandfather.  Having had an iPhone with an unlimited plan sometime in the past doesn't count.

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Apr 29, 2011 4:06:49 PM
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but the thing is that it was in the contract, if i put it now in the phone that i have an then get the upgrade do you think that it can be done.

but the thing is that it was in the contract, if i put it now in the phone that i have an then get the upgrade do you think that it can be done.

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Apr 29, 2011 4:57:47 PM
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What contract?  You said you are 23 months off contract.  I guess I'm having trouble understanding your situation.  Do you currently have an account and are you currently using a phone with AT&T?  If so, what phone is it and what data plan do you have now?

What contract?  You said you are 23 months off contract.  I guess I'm having trouble understanding your situation.  Do you currently have an account and are you currently using a phone with AT&T?  If so, what phone is it and what data plan do you have now?

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Apr 29, 2011 5:39:51 PM
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ACE - Professor

 


zurdo wrote:

but the thing is that it was in the contract, if i put it now in the phone that i have an then get the upgrade do you think that it can be done.


The contract is for your voice service, the data add-on is only grandfathered if you have kept it current. If you cancelled the data, it's likely gone. I'd go ahead and *ask* a human being (call in!) because you just never know.

 

 


zurdo wrote:

but the thing is that it was in the contract, if i put it now in the phone that i have an then get the upgrade do you think that it can be done.


The contract is for your voice service, the data add-on is only grandfathered if you have kept it current. If you cancelled the data, it's likely gone. I'd go ahead and *ask* a human being (call in!) because you just never know.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 3, 2011 4:13:39 PM
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Once you cancel or change the unlimited plan to a limited plan, you can never get your unlimited back. I lost my iPad unoited data plan when my credit card changed and I didn't update my new card info for the monthly renewal. It was cancelled and then I only had the option of 2GB or 250MB. So far my 3GS has maintained unlimited data.
Once you cancel or change the unlimited plan to a limited plan, you can never get your unlimited back. I lost my iPad unoited data plan when my credit card changed and I didn't update my new card info for the monthly renewal. It was cancelled and then I only had the option of 2GB or 250MB. So far my 3GS has maintained unlimited data.

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May 4, 2011 12:54:37 PM
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Edited by Chris_ForumsMod on May 4, 2011 at 1:34:18 PM

I also have a grandfathered account, I didn't upgrade via AT&T and didn't sign up for a new contract. My account has remained this way for since I got my iPhone3gs 32gb.

 

Now they are telling me that they are going to force me out of my grandfathered status and charge me an additional 35$ for my data per phone. Highway Robbery

 

The reps on the phone and in the store <Edited for content.  Please, keep it courteous!> say the iPhone or Smartphone data plan is REQUIRED FOR THE PHONE TO OPERATE  , i do not have an iPhone or Smartphone data plan on my iphone and i have never had a problem since the 3gs came out.

 

Why do you continue to rob us blind when you are rich enough and big enough.

 

I also have a grandfathered account, I didn't upgrade via AT&T and didn't sign up for a new contract. My account has remained this way for since I got my iPhone3gs 32gb.

 

Now they are telling me that they are going to force me out of my grandfathered status and charge me an additional 35$ for my data per phone. Highway Robbery

 

The reps on the phone and in the store <Edited for content.  Please, keep it courteous!> say the iPhone or Smartphone data plan is REQUIRED FOR THE PHONE TO OPERATE  , i do not have an iPhone or Smartphone data plan on my iphone and i have never had a problem since the 3gs came out.

 

Why do you continue to rob us blind when you are rich enough and big enough.

 

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May 4, 2011 1:04:37 PM
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Who's too rich? Why do you get to decide who has enough money? Aside from that ridiculous comment, the fact is that in order to use a smartphone on AT&T you must have a qualifying data plan. That is required, and they are correct. Read your contract. And if you don't have a data plan and somehow you're getting unlimited data, you'll probably be audited soon anyway and it sounds like they've already red flagged you.

It's called paying for what you use...not a new concept. And if you dint like it, you don't have the obligation to use it, but you don't have the option to just take it without compensating the company for it.
Who's too rich? Why do you get to decide who has enough money? Aside from that ridiculous comment, the fact is that in order to use a smartphone on AT&T you must have a qualifying data plan. That is required, and they are correct. Read your contract. And if you don't have a data plan and somehow you're getting unlimited data, you'll probably be audited soon anyway and it sounds like they've already red flagged you.

It's called paying for what you use...not a new concept. And if you dint like it, you don't have the obligation to use it, but you don't have the option to just take it without compensating the company for it.

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May 4, 2011 1:18:48 PM
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Im not in contract haven't been for a long time, why would they let me keep my 10$ data plan on my iphone for 3 years then take it away ive been on the phone with at&t a lot over the 3 years adding and removing other features they never once told me I had to change it and now they arbitrarily decide to charge me more for it. Its what they originally sold me and what ive always had.

 

I pay my bill and and I sure don't use 45$ a month worth of data, I pay 45 dollars a month for my home internet. if i have to pay that much for a data plan i would rather not have one but its "required" or your phone wont work? i think not.

 

my daughters phone had data opted out pre-iphone and post-iphone, her iphone works perfectly fine without a data plan, only difference between then and now is they wont opt you out at your request anymore.

 

Just a money grubbin company looking for more ways into your pocket.

 

Im not in contract haven't been for a long time, why would they let me keep my 10$ data plan on my iphone for 3 years then take it away ive been on the phone with at&t a lot over the 3 years adding and removing other features they never once told me I had to change it and now they arbitrarily decide to charge me more for it. Its what they originally sold me and what ive always had.

 

I pay my bill and and I sure don't use 45$ a month worth of data, I pay 45 dollars a month for my home internet. if i have to pay that much for a data plan i would rather not have one but its "required" or your phone wont work? i think not.

 

my daughters phone had data opted out pre-iphone and post-iphone, her iphone works perfectly fine without a data plan, only difference between then and now is they wont opt you out at your request anymore.

 

Just a money grubbin company looking for more ways into your pocket.

 

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May 4, 2011 2:11:17 PM
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ScreenShots, I have been locked out of my account access on the att.com/wireless site, but my app can still see it, and when I call in regarding my account access I am immediatly routed to a person to switch my plan. its amazing how much effort AT&T puts into trying to un-give what was given to begin with.

ScreenShots, I have been locked out of my account access on the att.com/wireless site, but my app can still see it, and when I call in regarding my account access I am immediatly routed to a person to switch my plan. its amazing how much effort AT&T puts into trying to un-give what was given to begin with.

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May 4, 2011 2:58:09 PM
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Professor

You are not required to have the $45 Data Pro 4GB + Tethering plan. 

You are required to have a data plan.

 

Your options are:

DataPlus 200mb @ $15/month

DataPro 2GB @ $25/month

DataPro 4GB+Tethering @ $45/month.

The iPhone has always required a data plan (to the best of my knowledge).

Since September 2009, all smartphones on AT&T have required a data plan.

The medianet plans have never been authorized for use with an iPhone.

You are not required to have the $45 Data Pro 4GB + Tethering plan. 

You are required to have a data plan.

 

Your options are:

DataPlus 200mb @ $15/month

DataPro 2GB @ $25/month

DataPro 4GB+Tethering @ $45/month.

The iPhone has always required a data plan (to the best of my knowledge).

Since September 2009, all smartphones on AT&T have required a data plan.

The medianet plans have never been authorized for use with an iPhone.

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May 4, 2011 4:30:54 PM
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Edited by highway.robbery on May 4, 2011 at 4:41:29 PM

In impalers post: "Once you cancel or change the unlimited plan to a limited plan, you can never get your unlimited back."

 

I am not changing or canceling my plan.

I started my account in 2005(Cingular), in 2007(Cingular Becomes AT&T) my contract was up and I have been on a month to month ever since.

 

When the iPhone 3GS 32Gig came out, I got one, put my sim card in it and have been using it ever since without making a change to my data or minutes, I have added/removed other packages over the years without issue, the service has actually been really good.

 

It is still a gradfathered account which reps confirm with me over the phone while they tell me the benefits of moving into a non-grandfathered account and trying to get me to agree to moving into a non-grandfathered account.

I will never agree, and I think the terms I originally signup with stand, hence they need to gain agreement from me to change the account to non-grandfathered current.

 

Now they continually send me letters with offers and coupons, or threaten me with an automatic account conversion, (has not happened yet), every time I receive one i call and tell them I do not want to make any changes to my account and they dont.

 

How many times do i need to say: "I do not want to make any change to my account" It is very frustrating to receive an offer or notification by mail, text or email and having to respond as soon as I get it. The time frames they give me to respond have been getting shorter and shorter.

 

This ends my rant.

 

Thanks for the responses... you all sound like AT&T Employees.

 

Family Plan 1400 min

Family unlimited text

Family Unlimited(truly unlimited) Data 10$ each (2 Lines) 2 iPhone 3GS

Data Opt Out (2 Lines) 2 iPhone 3GS

 

if i were to agree to the change it would add 180$ a month to my bill on the high end on the low end 40$(limited to 200M per phone, and still increase my bill) .... really?! you expect me to agree to that?

In impalers post: "Once you cancel or change the unlimited plan to a limited plan, you can never get your unlimited back."

 

I am not changing or canceling my plan.

I started my account in 2005(Cingular), in 2007(Cingular Becomes AT&T) my contract was up and I have been on a month to month ever since.

 

When the iPhone 3GS 32Gig came out, I got one, put my sim card in it and have been using it ever since without making a change to my data or minutes, I have added/removed other packages over the years without issue, the service has actually been really good.

 

It is still a gradfathered account which reps confirm with me over the phone while they tell me the benefits of moving into a non-grandfathered account and trying to get me to agree to moving into a non-grandfathered account.

I will never agree, and I think the terms I originally signup with stand, hence they need to gain agreement from me to change the account to non-grandfathered current.

 

Now they continually send me letters with offers and coupons, or threaten me with an automatic account conversion, (has not happened yet), every time I receive one i call and tell them I do not want to make any changes to my account and they dont.

 

How many times do i need to say: "I do not want to make any change to my account" It is very frustrating to receive an offer or notification by mail, text or email and having to respond as soon as I get it. The time frames they give me to respond have been getting shorter and shorter.

 

This ends my rant.

 

Thanks for the responses... you all sound like AT&T Employees.

 

Family Plan 1400 min

Family unlimited text

Family Unlimited(truly unlimited) Data 10$ each (2 Lines) 2 iPhone 3GS

Data Opt Out (2 Lines) 2 iPhone 3GS

 

if i were to agree to the change it would add 180$ a month to my bill on the high end on the low end 40$(limited to 200M per phone, and still increase my bill) .... really?! you expect me to agree to that?

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May 4, 2011 4:42:17 PM
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Professor

It honestly sounds like you never had the correct data plan for the iPhone.

In EVERY contract, AT&T has the right to move you to an appropriate data plan for your device.

If you are using the iPhone with a data plan that is not approved for it, AT&T is well within their rights to move you to an appropriate data plan.  Since you signed the contract and continue to use the service, you have agreed to the Terms and Conditions which give them that right.

 

If you don't like it, find another carrier that offers terms and conditions that you can live with.

It honestly sounds like you never had the correct data plan for the iPhone.

In EVERY contract, AT&T has the right to move you to an appropriate data plan for your device.

If you are using the iPhone with a data plan that is not approved for it, AT&T is well within their rights to move you to an appropriate data plan.  Since you signed the contract and continue to use the service, you have agreed to the Terms and Conditions which give them that right.

 

If you don't like it, find another carrier that offers terms and conditions that you can live with.

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May 4, 2011 4:51:11 PM
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Edited by highway.robbery on May 4, 2011 at 4:54:33 PM

I never signed any contract after cingular became at&t, like I said ive been on month to month since 2007.

My original contract was up before cingular became at&t.

 

What AT&T said in 2007 was my cingular account will remain in tact, until I decide to change it. these are the terms and conditions AT&T and I were forced to agree to when cingular became AT&T. they are just using very agressive tactics to get me to "agree" to switch over to an AT&T account.

 

I never bought the iPhone from AT&T so i never renewed a contract, i just switched phones. I bought them 3rd party and stuck my sim cards in them.

 

I never signed any contract after cingular became at&t, like I said ive been on month to month since 2007.

My original contract was up before cingular became at&t.

 

What AT&T said in 2007 was my cingular account will remain in tact, until I decide to change it. these are the terms and conditions AT&T and I were forced to agree to when cingular became AT&T. they are just using very agressive tactics to get me to "agree" to switch over to an AT&T account.

 

I never bought the iPhone from AT&T so i never renewed a contract, i just switched phones. I bought them 3rd party and stuck my sim cards in them.

 

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May 4, 2011 5:31:19 PM
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Employee
its nit in the contract its in the terms of conditions for at&t. and also at&t didn't buy Cingular it's the other way around, Cingular just took the at&t name. the iPhone since day one required a data plan even before they made all smartphones have one.
its nit in the contract its in the terms of conditions for at&t. and also at&t didn't buy Cingular it's the other way around, Cingular just took the at&t name. the iPhone since day one required a data plan even before they made all smartphones have one.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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May 4, 2011 7:38:31 PM
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I have been on a month to month contract since 2005 originally with Cingular.  I purchased a Blackberry Pearl from the Cingular Store unsubsidized in 2007 (because my nokia was stolen).  I have a $40 plan that is approx $40 per month - 1000 minutes and limited texting; after 25 texts I get charged.  I do not have data nor want it.  I have been told that my phone will not work anymore --but that I can upgrade my plan.  AT&T has now removed my texting abilities and says that my voice capabilities will be removed soon also.  So my BB will be useless in a few months?  Do I have to get a new phone?  Why?  I have been loyal and have been paying (ON TIME) for some years now. 

 

As a member of the USAF I find it very disturbing that I am being FORCED to change my plan and PAY MORE for services I do not want.  Is it possible for AT&T to send me a new sim card and allow me to keep my current plan?  I have always respected the company and now I am debating on writing a complaint to the BBB, FTC, FCC, and my state attorney general.  I am also considering writing a letter to my congressmen, and senator to block the merger with T-mobile (Anti-trust)  as I look into possibly switching carriers.  Cingular's customer service was always very courteous, respectful and always responded quickly.  AT&T's reps have not been as polite as I asked to speak with a manager (to which I was not afforded that opportunity).  If this is not resolved to my satisfaction I will express this disatisfaction to all military members I am in contact with, to include my Facebook and Twitter friends.

I have been on a month to month contract since 2005 originally with Cingular.  I purchased a Blackberry Pearl from the Cingular Store unsubsidized in 2007 (because my nokia was stolen).  I have a $40 plan that is approx $40 per month - 1000 minutes and limited texting; after 25 texts I get charged.  I do not have data nor want it.  I have been told that my phone will not work anymore --but that I can upgrade my plan.  AT&T has now removed my texting abilities and says that my voice capabilities will be removed soon also.  So my BB will be useless in a few months?  Do I have to get a new phone?  Why?  I have been loyal and have been paying (ON TIME) for some years now. 

 

As a member of the USAF I find it very disturbing that I am being FORCED to change my plan and PAY MORE for services I do not want.  Is it possible for AT&T to send me a new sim card and allow me to keep my current plan?  I have always respected the company and now I am debating on writing a complaint to the BBB, FTC, FCC, and my state attorney general.  I am also considering writing a letter to my congressmen, and senator to block the merger with T-mobile (Anti-trust)  as I look into possibly switching carriers.  Cingular's customer service was always very courteous, respectful and always responded quickly.  AT&T's reps have not been as polite as I asked to speak with a manager (to which I was not afforded that opportunity).  If this is not resolved to my satisfaction I will express this disatisfaction to all military members I am in contact with, to include my Facebook and Twitter friends.

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May 5, 2011 5:48:31 AM
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ACE - Professor

 


Loyal4now wrote:

I have been on a month to month contract since 2005 originally with Cingular.  I purchased a Blackberry Pearl from the Cingular Store unsubsidized in 2007 (because my nokia was stolen).  I have a $40 plan that is approx $40 per month - 1000 minutes and limited texting; after 25 texts I get charged.  I do not have data nor want it.  I have been told that my phone will not work anymore --but that I can upgrade my plan.  AT&T has now removed my texting abilities and says that my voice capabilities will be removed soon also.  So my BB will be useless in a few months?  Do I have to get a new phone?  Why?  I have been loyal and have been paying (ON TIME) for some years now. 

 

As a member of the USAF I find it very disturbing that I am being FORCED to change my plan and PAY MORE for services I do not want.  Is it possible for AT&T to send me a new sim card and allow me to keep my current plan?  I have always respected the company and now I am debating on writing a complaint to the BBB, FTC, FCC, and my state attorney general.  I am also considering writing a letter to my congressmen, and senator to block the merger with T-mobile (Anti-trust)  as I look into possibly switching carriers.  Cingular's customer service was always very courteous, respectful and always responded quickly.  AT&T's reps have not been as polite as I asked to speak with a manager (to which I was not afforded that opportunity).  If this is not resolved to my satisfaction I will express this dissatisfaction to all military members I am in contact with, to include my Facebook and Twitter friends.


 

Not sure what this has to do with the iPhone.

 

If I understand what you're asking, you want continued service on your 4 year old perl, at the contract level you had in 2007.

 

I believe once you are off contract, you no longer have any guarantee that your current plan/service will continue - there is no contract, so either party can end the service. I'm not a lawyer nor do I work for AT&T, so I could quite possibly be wrong, it just seems as though there is no longer a contractual obligation to provide you with the service at that price.

 

There is no current plan that provides 1000 minutes, 25 texts, and no data. There are no "smartphone" plans without data.

 

The cheapest current voice only plan is $39 for 450 minutes. You can add 1000 text messages for $10. That's the lowest I can find, and would only work on a "dumb" phone. *Any* smart phone would require a minimum $15 data plan.

 

 

 


Loyal4now wrote:

I have been on a month to month contract since 2005 originally with Cingular.  I purchased a Blackberry Pearl from the Cingular Store unsubsidized in 2007 (because my nokia was stolen).  I have a $40 plan that is approx $40 per month - 1000 minutes and limited texting; after 25 texts I get charged.  I do not have data nor want it.  I have been told that my phone will not work anymore --but that I can upgrade my plan.  AT&T has now removed my texting abilities and says that my voice capabilities will be removed soon also.  So my BB will be useless in a few months?  Do I have to get a new phone?  Why?  I have been loyal and have been paying (ON TIME) for some years now. 

 

As a member of the USAF I find it very disturbing that I am being FORCED to change my plan and PAY MORE for services I do not want.  Is it possible for AT&T to send me a new sim card and allow me to keep my current plan?  I have always respected the company and now I am debating on writing a complaint to the BBB, FTC, FCC, and my state attorney general.  I am also considering writing a letter to my congressmen, and senator to block the merger with T-mobile (Anti-trust)  as I look into possibly switching carriers.  Cingular's customer service was always very courteous, respectful and always responded quickly.  AT&T's reps have not been as polite as I asked to speak with a manager (to which I was not afforded that opportunity).  If this is not resolved to my satisfaction I will express this dissatisfaction to all military members I am in contact with, to include my Facebook and Twitter friends.


 

Not sure what this has to do with the iPhone.

 

If I understand what you're asking, you want continued service on your 4 year old perl, at the contract level you had in 2007.

 

I believe once you are off contract, you no longer have any guarantee that your current plan/service will continue - there is no contract, so either party can end the service. I'm not a lawyer nor do I work for AT&T, so I could quite possibly be wrong, it just seems as though there is no longer a contractual obligation to provide you with the service at that price.

 

There is no current plan that provides 1000 minutes, 25 texts, and no data. There are no "smartphone" plans without data.

 

The cheapest current voice only plan is $39 for 450 minutes. You can add 1000 text messages for $10. That's the lowest I can find, and would only work on a "dumb" phone. *Any* smart phone would require a minimum $15 data plan.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 5, 2011 6:10:27 AM
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Seems to me that if your contract is over from your side, it's over from the ATT side too. Seems ATT would be within their right to say that at the end of the current month, they are no longer offering the original terms. Here are the new terms from this point on. You can choose to accept them or go elsewhere.
Seems to me that if your contract is over from your side, it's over from the ATT side too. Seems ATT would be within their right to say that at the end of the current month, they are no longer offering the original terms. Here are the new terms from this point on. You can choose to accept them or go elsewhere.

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May 5, 2011 7:33:32 AM
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Loyal4now wrote:

I have been on a month to month contract since 2005 originally with Cingular.  I purchased a Blackberry Pearl from the Cingular Store unsubsidized in 2007 (because my nokia was stolen).  I have a $40 plan that is approx $40 per month - 1000 minutes and limited texting; after 25 texts I get charged.  I do not have data nor want it.  I have been told that my phone will not work anymore --but that I can upgrade my plan.  AT&T has now removed my texting abilities and says that my voice capabilities will be removed soon also.  So my BB will be useless in a few months?  Do I have to get a new phone?  Why?  I have been loyal and have been paying (ON TIME) for some years now. 

 


Funny how some of the folks here are essentially telling you to either "put up or shut up", yet somehow failed to acknowledge the part where you said "I have been told that my phone will not work anymore".  If indeed you were told exactly that by AT&T...the question that should have been asked in response is, "Why would a BB Pearl not work anymore?"  LOL--that's like being told by AT&T that your 1st-gen iPhone (which IIRC came out in 2007) will no longer work, so you either need to get a new phone and/or service plan or AT&T will force a new plan on you.

 

 

What's also funny is that, even when it is discovered that users had been clearly given misinformation by (certain) AT&T reps...nobody here ever takes AT&T to task for doing so--instead, they're too busy chastising the customer for being wrong about what they believe they can or can't do, even though said customer's belief was based on (mis)information given to them by an AT&T rep.

 


Loyal4now wrote:

I have been on a month to month contract since 2005 originally with Cingular.  I purchased a Blackberry Pearl from the Cingular Store unsubsidized in 2007 (because my nokia was stolen).  I have a $40 plan that is approx $40 per month - 1000 minutes and limited texting; after 25 texts I get charged.  I do not have data nor want it.  I have been told that my phone will not work anymore --but that I can upgrade my plan.  AT&T has now removed my texting abilities and says that my voice capabilities will be removed soon also.  So my BB will be useless in a few months?  Do I have to get a new phone?  Why?  I have been loyal and have been paying (ON TIME) for some years now. 

 


Funny how some of the folks here are essentially telling you to either "put up or shut up", yet somehow failed to acknowledge the part where you said "I have been told that my phone will not work anymore".  If indeed you were told exactly that by AT&T...the question that should have been asked in response is, "Why would a BB Pearl not work anymore?"  LOL--that's like being told by AT&T that your 1st-gen iPhone (which IIRC came out in 2007) will no longer work, so you either need to get a new phone and/or service plan or AT&T will force a new plan on you.

 

 

What's also funny is that, even when it is discovered that users had been clearly given misinformation by (certain) AT&T reps...nobody here ever takes AT&T to task for doing so--instead, they're too busy chastising the customer for being wrong about what they believe they can or can't do, even though said customer's belief was based on (mis)information given to them by an AT&T rep.

Re: Grandfathered account

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ACE - Professor
Edited by johninsj on May 5, 2011 at 2:32:48 PM

My post was

 

1) this is the apple forum, so, ok.

2) your contract is over, so pulling the "its my plan I have always had" is meaningless.

3) you can't keep using your old phone.

 

We can debate 3... perhaps the perl on cingular is using some oddball frequency that's being phased out. Maybe the poster miscommunication what he was told. Maybe the AT&T rep was making stuff up, or lied, or was just flat out wrong.

 

The answer in any case is to call in and talk to someone. Posting here at the end of some other post about iPhone grandfathered data plans is about the only way to not get an answer.

 

So, sure, my bad for not pointing out that IF he wanted to add a data plan, he could probably keep his perl*. But he'd need completely new service. Which isn't probably compatible with his perl. Which means, he needs a new phone. Which would probably be free after subsidy on a new two year plan. Which he doesn't want.

 

Which gets us back to start.

 

* because the perl is a smart phone, and all smart phones require a data plan now (no doubt someone finally found his account and realized this, and he was notified of it, since he mentioned somewhere about needing data and not wanting data...) now that I think of it, perhaps the conversation went something like "I don't want data" "then you can't keep using your perl" because he'd need to be on a DUMB phone to have a voice plan with no data. Maybe. Who knows, we don't have the full transcript.

My post was

 

1) this is the apple forum, so, ok.

2) your contract is over, so pulling the "its my plan I have always had" is meaningless.

3) you can't keep using your old phone.

 

We can debate 3... perhaps the perl on cingular is using some oddball frequency that's being phased out. Maybe the poster miscommunication what he was told. Maybe the AT&T rep was making stuff up, or lied, or was just flat out wrong.

 

The answer in any case is to call in and talk to someone. Posting here at the end of some other post about iPhone grandfathered data plans is about the only way to not get an answer.

 

So, sure, my bad for not pointing out that IF he wanted to add a data plan, he could probably keep his perl*. But he'd need completely new service. Which isn't probably compatible with his perl. Which means, he needs a new phone. Which would probably be free after subsidy on a new two year plan. Which he doesn't want.

 

Which gets us back to start.

 

* because the perl is a smart phone, and all smart phones require a data plan now (no doubt someone finally found his account and realized this, and he was notified of it, since he mentioned somewhere about needing data and not wanting data...) now that I think of it, perhaps the conversation went something like "I don't want data" "then you can't keep using your perl" because he'd need to be on a DUMB phone to have a voice plan with no data. Maybe. Who knows, we don't have the full transcript.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Grandfathered account

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This won't help but if you ever had the unlimited and you never change your data plan you

will always have the unlimited forever. iv'e got an old plan they don't offer anymore called

the universeal plan. its a 1400 minute plan with my land line billed together.

any call in or out is free to an at&t land line. add to that the carry over minutes and the a list

i have over 10,000 rollover minutes i'll never use.

 

This won't help but if you ever had the unlimited and you never change your data plan you

will always have the unlimited forever. iv'e got an old plan they don't offer anymore called

the universeal plan. its a 1400 minute plan with my land line billed together.

any call in or out is free to an at&t land line. add to that the carry over minutes and the a list

i have over 10,000 rollover minutes i'll never use.

 

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Professor

 


Sonic1519 wrote:

This won't help but if you ever had the unlimited and you never change your data plan you

will always have the unlimited forever. iv'e got an old plan they don't offer anymore called

the universeal plan. its a 1400 minute plan with my land line billed together.

any call in or out is free to an at&t land line. add to that the carry over minutes and the a list

i have over 10,000 rollover minutes i'll never use.

 


Currently, they allow you to keep your unlimited plan, but there is no guarantee that they will allow it forever.  They could say that once your current conrtact is up, or you reup for a new one, you have to choose a tiered plan.  No one knows what they will do in the future.

 

 


Sonic1519 wrote:

This won't help but if you ever had the unlimited and you never change your data plan you

will always have the unlimited forever. iv'e got an old plan they don't offer anymore called

the universeal plan. its a 1400 minute plan with my land line billed together.

any call in or out is free to an at&t land line. add to that the carry over minutes and the a list

i have over 10,000 rollover minutes i'll never use.

 


Currently, they allow you to keep your unlimited plan, but there is no guarantee that they will allow it forever.  They could say that once your current conrtact is up, or you reup for a new one, you have to choose a tiered plan.  No one knows what they will do in the future.

 

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johninsj--to be fair, you make some valid points as well; we really don't know the details, only what was said/phrased by the OP.  In any case, to be (allegedly) told that your phone won't work anymore, and then subsquently have your text plan removed and also be told that your voice plan may/will be removed as well--with no sensible explanation as to what would justify such actions towards the OP...to me, that just seems screwy.  Now, I don't know the technical specs of a BB Pearl, but I would imagine that AT&T's network hasn't been overhauled so dramatically that a phone like the Pearl that worked in 2007 could possibly no longer work today; I mean, I have a Motorola RAZR V3 that is much older than any iPhone, yet it can and will still do today pretty much everything it was able to do back when I bought it.

johninsj--to be fair, you make some valid points as well; we really don't know the details, only what was said/phrased by the OP.  In any case, to be (allegedly) told that your phone won't work anymore, and then subsquently have your text plan removed and also be told that your voice plan may/will be removed as well--with no sensible explanation as to what would justify such actions towards the OP...to me, that just seems screwy.  Now, I don't know the technical specs of a BB Pearl, but I would imagine that AT&T's network hasn't been overhauled so dramatically that a phone like the Pearl that worked in 2007 could possibly no longer work today; I mean, I have a Motorola RAZR V3 that is much older than any iPhone, yet it can and will still do today pretty much everything it was able to do back when I bought it.

Re: Grandfathered account

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When I was using a Nokia N95 8GB & Nokia E75, I had an unlimited plan with AT&T.  However, they wouldn't let me grandfather it in when I bought the iPhone 4. 

 

I've went over the 2GB limit twice...this sucks

When I was using a Nokia N95 8GB & Nokia E75, I had an unlimited plan with AT&T.  However, they wouldn't let me grandfather it in when I bought the iPhone 4. 

 

I've went over the 2GB limit twice...this sucks

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ACE - Professor
Edited by johninsj on May 6, 2011 at 10:49:11 AM

 


tonester wrote:

I have a Motorola RAZR V3 that is much older than any iPhone, yet it can and will still do today pretty much everything it was able to do back when I bought it.


Edit: Forgot to make the comment... the Razr is probably dumb enough to not be classified a smart phone. I'm pretty sure all blackberrys fall into the smartphone class.

 

After looking at his one and only post, I am more sure than ever that it's the case that he doesn't want to add a data plan, and has to (since it's a smart phone) and since whatever plan he has has to be compatible enough to add a data plan, his whole plan is gone (they no longer have a plan with 1K minutes and a bundle of txt messages) - so, if he wanted to avoid a data plan, he was told he could not use his perl (or your perl won't work...)

 

I'm pretty sure if he was on a dumb phone, he'da been able to keep everything as is until whatever phone it was died. I still suggest calling in, since he could ask if there was any phone he could use on his current plan with no changes. Even if he had to go find one on ebay, he might be able to. But indeed, any smart phone is going to have to be on a new plan that can have data addon, and will need a data add on.

 

 


tonester wrote:

I have a Motorola RAZR V3 that is much older than any iPhone, yet it can and will still do today pretty much everything it was able to do back when I bought it.


Edit: Forgot to make the comment... the Razr is probably dumb enough to not be classified a smart phone. I'm pretty sure all blackberrys fall into the smartphone class.

 

After looking at his one and only post, I am more sure than ever that it's the case that he doesn't want to add a data plan, and has to (since it's a smart phone) and since whatever plan he has has to be compatible enough to add a data plan, his whole plan is gone (they no longer have a plan with 1K minutes and a bundle of txt messages) - so, if he wanted to avoid a data plan, he was told he could not use his perl (or your perl won't work...)

 

I'm pretty sure if he was on a dumb phone, he'da been able to keep everything as is until whatever phone it was died. I still suggest calling in, since he could ask if there was any phone he could use on his current plan with no changes. Even if he had to go find one on ebay, he might be able to. But indeed, any smart phone is going to have to be on a new plan that can have data addon, and will need a data add on.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Grandfathered account

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Sorry for the post on Iphone blog but figured smart/dumb phone problems are not exclusive to Iphone only.

 

Thank you all for the help.  Here is more info. About the BB Pearl issue.

 

For those who have suggested call - I have called in multiple times, talked to multiple people.  Even called tech support as not to get misinformation from a sales rep. 

 

For those that said my contract can be altered anytime by AT&T.  I understand that, however my contract was not with AT&T.   I purchased my original plan with Cingular in 2004, contract ended in 2005 which became month to month immediately after.  Purchased the BB Pearl at Cingular outright for $300 in 2007 after nokia was stolen.  Never signed new contract with Cingular.  Stayed on same plan.  Never signed anything with AT&T.  So I should be grandfathered in.

 

Went into the store today and was confirmed that the BB will not work after 31 August.  Sales guy said the edge network that the BB was on will be shut down; and will not operate on the 3G network even with a new sim card.  Again was offered a new phone and data plan without a contract.  1.  Could either get a dumb phone and pay $40 per month with only 450 mins; this is less than half the minutes I had at the same price.  Or 2.  Smart phone with data $60 per month and only 450 minutes; again less than half the minutes with data (which I do not want) for 50% more.  Sales guy said call in and try to get courtesy minutes by talking to a supervisor.  After 3 different transfers and supposedly finally reaching a super; her answer was -"not possible."

 

Final result.  After the treatment for loyal service I have been given I have decided to switch carriers.   My bad experience with this company and the unwillingness to keep me as a loyal customer has soured my respect.

 

Ironically my friends who had Cingular have moved to another service also.

 

Thank you all for the help.

Sorry for the post on Iphone blog but figured smart/dumb phone problems are not exclusive to Iphone only.

 

Thank you all for the help.  Here is more info. About the BB Pearl issue.

 

For those who have suggested call - I have called in multiple times, talked to multiple people.  Even called tech support as not to get misinformation from a sales rep. 

 

For those that said my contract can be altered anytime by AT&T.  I understand that, however my contract was not with AT&T.   I purchased my original plan with Cingular in 2004, contract ended in 2005 which became month to month immediately after.  Purchased the BB Pearl at Cingular outright for $300 in 2007 after nokia was stolen.  Never signed new contract with Cingular.  Stayed on same plan.  Never signed anything with AT&T.  So I should be grandfathered in.

 

Went into the store today and was confirmed that the BB will not work after 31 August.  Sales guy said the edge network that the BB was on will be shut down; and will not operate on the 3G network even with a new sim card.  Again was offered a new phone and data plan without a contract.  1.  Could either get a dumb phone and pay $40 per month with only 450 mins; this is less than half the minutes I had at the same price.  Or 2.  Smart phone with data $60 per month and only 450 minutes; again less than half the minutes with data (which I do not want) for 50% more.  Sales guy said call in and try to get courtesy minutes by talking to a supervisor.  After 3 different transfers and supposedly finally reaching a super; her answer was -"not possible."

 

Final result.  After the treatment for loyal service I have been given I have decided to switch carriers.   My bad experience with this company and the unwillingness to keep me as a loyal customer has soured my respect.

 

Ironically my friends who had Cingular have moved to another service also.

 

Thank you all for the help.

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You may very well be  right. I have 2 iphones one which will expire meaning contract in AUG.

I just left a at&t store and was told if i won't to go with the new iphone 5 when it comes

out and renew my contract on the second phone i could keep the unlimited plan as is.

You may very well be  right. I have 2 iphones one which will expire meaning contract in AUG.

I just left a at&t store and was told if i won't to go with the new iphone 5 when it comes

out and renew my contract on the second phone i could keep the unlimited plan as is.

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Loyal4now wrote:

Went into the store today and was confirmed that the BB will not work after 31 August.  Sales guy said the edge network that the BB was on will be shut down; and will not operate on the 3G network even with a new sim card. 


 

It really is too bad that the people you spoke with could not give you a real answer.  AT&T is NOT shutting down their EDGE network, that's just manure.  Had it been me, I would have asked for the press release stating this was in fact happening.

 

I still think there is more to the story than what is being shared, AT&T simply is not giving you complete and accurate information.

 

It is said that they do not value a customers business enough to be honest with them.  This is not a loyalty issue, it is a matter of having enough respect for your customer to tell them the truth.

 

To me, it sounds like the real issue here is they simply want to force  you off of the plan you currently have.   They do have every right to move you (or force you to move) to a current/supported plan since no contract exists, but they could handle it a lot better than what they are doing.

 


Loyal4now wrote:

Went into the store today and was confirmed that the BB will not work after 31 August.  Sales guy said the edge network that the BB was on will be shut down; and will not operate on the 3G network even with a new sim card. 


 

It really is too bad that the people you spoke with could not give you a real answer.  AT&T is NOT shutting down their EDGE network, that's just manure.  Had it been me, I would have asked for the press release stating this was in fact happening.

 

I still think there is more to the story than what is being shared, AT&T simply is not giving you complete and accurate information.

 

It is said that they do not value a customers business enough to be honest with them.  This is not a loyalty issue, it is a matter of having enough respect for your customer to tell them the truth.

 

To me, it sounds like the real issue here is they simply want to force  you off of the plan you currently have.   They do have every right to move you (or force you to move) to a current/supported plan since no contract exists, but they could handle it a lot better than what they are doing.

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ACE - Professor

 


Loyal4now wrote: Sales guy said the edge network that the BB was on will be shut down; and will not operate on the 3G network even with a new sim card. 
Again was offered a new phone and data plan without a contract.  1.  Could either get a dumb phone and pay $40 per month with only 450 mins; this is less than half the minutes I had at the same price.  Or 2.  Smart phone with data $60 per month and only 450 minutes; again less than half the minutes with data (which I do not want) for 50% more. 

 


 

Ok, so it was the first guess, it's literally not going to work anymore, and you were given the two options that all customers have access to right now - neither of which you find acceptable.

 

It happens - Sprint choked off old plans by not allowing upgrades to newer smartphones without moving to an everything plan (which is why I am here, on an iPhone now Smiley Happy and not there, on an HTC adroid thing). VZ has its own set of warts. I do hope you find a carrier you like with a cost structure you can accept.

 

 

 


Loyal4now wrote: Sales guy said the edge network that the BB was on will be shut down; and will not operate on the 3G network even with a new sim card. 
Again was offered a new phone and data plan without a contract.  1.  Could either get a dumb phone and pay $40 per month with only 450 mins; this is less than half the minutes I had at the same price.  Or 2.  Smart phone with data $60 per month and only 450 minutes; again less than half the minutes with data (which I do not want) for 50% more. 

 


 

Ok, so it was the first guess, it's literally not going to work anymore, and you were given the two options that all customers have access to right now - neither of which you find acceptable.

 

It happens - Sprint choked off old plans by not allowing upgrades to newer smartphones without moving to an everything plan (which is why I am here, on an iPhone now Smiley Happy and not there, on an HTC adroid thing). VZ has its own set of warts. I do hope you find a carrier you like with a cost structure you can accept.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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ACE - Professor

 


satchev wrote:

 


Loyal4now wrote:

Went into the store today and was confirmed that the BB will not work after 31 August.  Sales guy said the edge network that the BB was on will be shut down; and will not operate on the 3G network even with a new sim card. 


 

It really is too bad that the people you spoke with could not give you a real answer.  AT&T is NOT shutting down their EDGE network, that's just manure.  Had it been me, I would have asked for the press release stating this was in fact happening.

 

I still think there is more to the story than what is being shared, AT&T simply is not giving you complete and accurate information.

 

It is said that they do not value a customers business enough to be honest with them.  This is not a loyalty issue, it is a matter of having enough respect for your customer to tell them the truth.

 

To me, it sounds like the real issue here is they simply want to force  you off of the plan you currently have.   They do have every right to move you (or force you to move) to a current/supported plan since no contract exists, but they could handle it a lot better than what they are doing.


 

Uh, there is a BIG HAIRY 10 PAGE THREAD about this on the general forums:

 

http://forums.att.com/t5/General-Device-Support/Phones-obsolete-after-May-15-2011/td-p/2661447

 

It was extended to August 31st. Whatever the heck it is, it appears to be real, and this poster is not alone at all (but could have joined the fray over there. I should have searched the forums better...)

 

 


satchev wrote:

 


Loyal4now wrote:

Went into the store today and was confirmed that the BB will not work after 31 August.  Sales guy said the edge network that the BB was on will be shut down; and will not operate on the 3G network even with a new sim card. 


 

It really is too bad that the people you spoke with could not give you a real answer.  AT&T is NOT shutting down their EDGE network, that's just manure.  Had it been me, I would have asked for the press release stating this was in fact happening.

 

I still think there is more to the story than what is being shared, AT&T simply is not giving you complete and accurate information.

 

It is said that they do not value a customers business enough to be honest with them.  This is not a loyalty issue, it is a matter of having enough respect for your customer to tell them the truth.

 

To me, it sounds like the real issue here is they simply want to force  you off of the plan you currently have.   They do have every right to move you (or force you to move) to a current/supported plan since no contract exists, but they could handle it a lot better than what they are doing.


 

Uh, there is a BIG HAIRY 10 PAGE THREAD about this on the general forums:

 

http://forums.att.com/t5/General-Device-Support/Phones-obsolete-after-May-15-2011/td-p/2661447

 

It was extended to August 31st. Whatever the heck it is, it appears to be real, and this poster is not alone at all (but could have joined the fray over there. I should have searched the forums better...)

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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