The new iPhone 15
LourDesign's profile

Contributor

 • 

1 Message

Friday, March 8th, 2019 5:30 PM

Found lost Phone

A family members cell was lost in a bus. Received it back from lost and found from the MTA. What should I do with the cell phone that was found? Family currently has the replacement phone received a couples of days ago. 

Accepted Solution

Official Solution

Community Support

 • 

231.3K Messages

5 years ago

Hello there, @LourDesign!

 

As instructed by Assurion, a lost device that is found should be returned by using the pre-addressed pre-paid return label included with the replacement device.

 

We hope this info helps.


Lar, AT&T Community Specialist

Contributor

 • 

2 Messages

5 years ago

I found my lost phone that I reported last month! I want to reactivate it!

Contributor

 • 

2 Messages

5 years ago

Please respond to me!

ACE - Master

 • 

10.4K Messages

5 years ago

If you lost a phone, got a replacement from the insurance company, and then afterwards found the lost phone, then the lost phone belongs to the insurance company.  The insurance company likely blacklisted the phone.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.