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Found lost Phone


Found lost Phone

A family members cell was lost in a bus. Received it back from lost and found from the MTA. What should I do with the cell phone that was found? Family currently has the replacement phone received a couples of days ago. 

Message 1 of 5
Accepted by Administrator (Administrator)
Accepted by davidbk
‎03-11-2019 12:21 PM

Re: Found lost Phone

Hello there, @LourDesign!


As instructed by Assurion, a lost device that is found should be returned by using the pre-addressed pre-paid return label included with the replacement device.


We hope this info helps.

Lar, AT&T Community Specialist

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Message 2 of 5

Re: Found lost Phone

I found my lost phone that I reported last month! I want to reactivate it!

Message 3 of 5

Re: Found lost Phone

Please respond to me!

Message 4 of 5

Re: Found lost Phone

If you lost a phone, got a replacement from the insurance company, and then afterwards found the lost phone, then the lost phone belongs to the insurance company.  The insurance company likely blacklisted the phone.

Message 5 of 5
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