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Failed calls

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Failed calls

I cannot answer my calls. As soon as I try the call immediately goes to call failed. It works sometimes. Like when I’m in 4G area. But definitely not in WiFi calling. 

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Administrator

Re: Failed calls

Hi, @GigiXan,

 

We'd love to help with this. Press and hold the side button until the power off slider appears on the screen. Slide it off and wait for thirty seconds before pressing the side button until the Apple logo appears. If you're still having issues making calls after the restart, please let us know. What type of iPhone are you using?

 

James, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Failed calls

Yes. Still having failed calls. All the time now. And iMessage working only sometimes. I get a message saying it is not enabled when clearly it is.
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Accepted by ATTKevin
‎07-01-2019 3:07 PM

Re: Failed calls

Hi @GigiXan,

 

We understand. Let us know which iPhone you have specifically. You can also try resetting your network settings to see if this helps. This will erase your saved settings, including Wi-Fi passwords, preferred networks, and VPN settings. Be sure to save important info before doing so.

 

You can also try using our Troubleshoot & resolve tool for basic troubleshooting options. Choose the brand and make of your device to begin. Select Phone calls under Service/network issues to get started. Follow the steps, and let us know if these options help!

 

Collin, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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