FaceTime not working over LTE

Tutor

FaceTime not working over LTE

Hello, first time posting here. Recently, FaceTime just stopped working over lte in Pittsburgh. Either I or the caller will initiate a a FaceTime call, it gets stuck in the connecting phase and then I have to end the call. Same thing with FaceTime audio.

I have done both hard and soft resets and 'm on the unlimited plan.

I'm not here to bash AT&T. I'm just looking for a solution.

Thanks!
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Message 1 of 10
Master

Re: FaceTime not working over LTE

Double check your settings by turning the following off/on Settings>Cellular>Facetime (scroll down to this in the list of apps) - Make sure it is on and did not get switched off!

 

 

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 10
Tutor

Re: FaceTime not working over LTE

That's definatly not it. It works fine over wifi

Message 3 of 10
Master

Re: FaceTime not working over LTE


Jmob wrote:

That's definatly not it. It works fine over wifi


The settings I directed you to allow facetime to work over cellular/LTE.  Wifi would not be impacted by my suggestions.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 4 of 10
Tutor

Re: FaceTime not working over LTE

I know dude. I checked all my settings and nothings changed. FaceTime over lte is just not realizable anymore in my area. I'll just have to call them and see what's up.
Message 5 of 10
Master

Re: FaceTime not working over LTE

Good luck DUDE!  You asked a question and I provided you with a reasonable item to check that may resolve your issue.  You may want to also try reseting your network settings to see if that clears things up.

 

Settings>General>Reset>Reset Network Settings  You will need to setup any wifi networks again but everthing else remains untouched.

 

If that does not do it call ATT and have them check your setup on the network.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 6 of 10
Tutor

Re: FaceTime not working over LTE

And I followed your advice. It just didn't work for me. 

Message 7 of 10
Master

Re: FaceTime not working over LTE

Which model iPhone are you using and which version of iOS are you on?  

 

There is also this article from Apple's support site: http://support.apple.com/kb/TS3367?viewlocale=en_US&locale=en_US  It may not offer anything new from what you have already done......

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 8 of 10
Tutor

Re: FaceTime not working over LTE

5s and the latest version of the os. 

Message 9 of 10
Highlighted
Master

Re: FaceTime not working over LTE


Jmob wrote:

5s and the latest version of the os. 


Your next best step is to call ATT and have them verify the setup of your account for data.  After that, you may need to make an appointment to see a Genius at the Apple store and have them check out your iPhone's hardware.  www.apple.com/retail  

 

There was an issue with some older iPhones and ones not upgraded to the lastest version of the iOS available for a particular model.  The security certificate on some of the older iPhones expired and only work in iOS 7 if your iPhone supports it or the latest version of iOS 6 if your iPhone cannot be upgraded to iOS7. 

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 10 of 10
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