Tutor
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5 Messages
FaceTime not working over LTE
Hello, first time posting here. Recently, FaceTime just stopped working over lte in Pittsburgh. Either I or the caller will initiate a a FaceTime call, it gets stuck in the connecting phase and then I have to end the call. Same thing with FaceTime audio.
I have done both hard and soft resets and 'm on the unlimited plan.
I'm not here to bash AT&T. I'm just looking for a solution.
Thanks!
I have done both hard and soft resets and 'm on the unlimited plan.
I'm not here to bash AT&T. I'm just looking for a solution.
Thanks!
youngjm
Master
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7.1K Messages
10 years ago
Double check your settings by turning the following off/on Settings>Cellular>Facetime (scroll down to this in the list of apps) - Make sure it is on and did not get switched off!
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Jmob
Tutor
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5 Messages
10 years ago
That's definatly not it. It works fine over wifi
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youngjm
Master
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7.1K Messages
10 years ago
The settings I directed you to allow facetime to work over cellular/LTE. Wifi would not be impacted by my suggestions.
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Jmob
Tutor
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5 Messages
10 years ago
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youngjm
Master
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7.1K Messages
10 years ago
Good luck DUDE! You asked a question and I provided you with a reasonable item to check that may resolve your issue. You may want to also try reseting your network settings to see if that clears things up.
Settings>General>Reset>Reset Network Settings You will need to setup any wifi networks again but everthing else remains untouched.
If that does not do it call ATT and have them check your setup on the network.
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Jmob
Tutor
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5 Messages
10 years ago
And I followed your advice. It just didn't work for me.
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youngjm
Master
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7.1K Messages
10 years ago
Which model iPhone are you using and which version of iOS are you on?
There is also this article from Apple's support site: http://support.apple.com/kb/TS3367?viewlocale=en_US&locale=en_US It may not offer anything new from what you have already done......
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Jmob
Tutor
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5 Messages
10 years ago
5s and the latest version of the os.
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youngjm
Master
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7.1K Messages
10 years ago
Your next best step is to call ATT and have them verify the setup of your account for data. After that, you may need to make an appointment to see a Genius at the Apple store and have them check out your iPhone's hardware. www.apple.com/retail
There was an issue with some older iPhones and ones not upgraded to the lastest version of the iOS available for a particular model. The security certificate on some of the older iPhones expired and only work in iOS 7 if your iPhone supports it or the latest version of iOS 6 if your iPhone cannot be upgraded to iOS7.
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Courtneynichole
Contributor
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1 Message
6 years ago
My isn’t working either and I have the unlimited plan and a iPhone 7+. I have already tried step after step on many different sites but none of them seem to work.
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