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Exchange Screen Protector

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Exchange Screen Protector

So I did a stupid thing. I upgraded my phone today and I got three accessories to go with it. I love them, except for the screen protector. I got the Bodyguardz privacy screen. I do not like it. I want to get just the normal screen protector, but I wasn’t sure if I could exchange it in store. I bought it in store and the man put it on my phone for me. I do have the receipt. I am assuming I can’t exchange it because it’s been “used”. Any help??

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Accepted by madisonrose8595
‎04-01-2019 9:05 AM

Re: Exchange Screen Protector

Hello @madisonrose8595

Thanks for your post, and congratulations on your recent upgrade. S

Accessories can be returned or exchanged with-in 14 days. If you took advantage of Grab & Save 20%  - AT&T Accessory Bundle Offer, you must exchange, rather than return, to maintain the 20% savings.

We hope this helps. Please let us know if there is anything else we can assist you with toady.

Kenneth, AT&T Community Specialist 


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Message 2 of 5
ACE - Sage

Re: Exchange Screen Protector

(Sigh) obviously didn’t read your post.  No, you cannot exchange a used screen protector.  

 

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Message 3 of 5
Contributor

Re: Exchange Screen Protector

I forgot to delete this post. I went into the store the next day and they
switched the screen protector out for the one I wanted.
Message 4 of 5
Administrator

Re: Exchange Screen Protector

Great @madisonrose8595! Thanks for posting back to let us know you exchanged the accessory in-store the next day. Please let us know if there is anything else we can assist you with.

Kenneth, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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