The new iPhone 15
Blt6999's profile

Contributor

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1 Message

Tuesday, April 25th, 2017 3:52 PM

Disabled iphone

My daughter forgot her paradise and punched it in too many times. Now it is disabled please help.

Community Support

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230.7K Messages

7 years ago

Hey there @Blt6999,

 

Getting locked out of your device is never a pleasant experience! Luckily the process is easy and I am here to help.

 

Most of the time, if there’s too many unsuccessful attempts the device will only be disabled for a specified amount of time. However, if no time is indicated the phone will need to be reset.

 

For iPhones, it can be reset through iTunes or iCloud. Please keep in mind, any unsaved or content not backed up will be erased! A full guide on this process is available on Apple’s website by clicking on this link.

 

I hope you have found this information useful! Please let us know if there is anything else you need.

 

Adrian, AT&T Community Specialist

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