Contributor
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1 Message
Device not recognized for device unlock website
My phone is not listed for it to be unlocked on att.com/deviceunlock. I have been trying to get my phone unlocked for weeks. Can you help please?
Contributor
•
1 Message
My phone is not listed for it to be unlocked on att.com/deviceunlock. I have been trying to get my phone unlocked for weeks. Can you help please?
ATTHelp
Community Support
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230.7K Messages
6 years ago
Hello @Mmeadows,
Thank you for reaching out on the Community Forums. I recently assisted my mom with getting her phone unlocked for use overseas, so I completely understand how important it is to get it unlocked. I would be happy to help you.
Thank you for attempting to unlock the device through our Unlock Portal. I did notice you sent us a private message as well, and I have replied there. Please be on the lookout for it. I look forward to working together on this, and please have a wonderful rest of your day!
Jessica, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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116.6K Messages
6 years ago
@Mmeadows
If the phone was sold off the prepaid rack, then it was sold at a discount and must be used on ATT for a minimum service period.
The loop hole that allowed discounted phones to be unlocked before activation, avoiding the 6 month lock, has been closed for almost a year.
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