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Device Unlock Portal DOES NOT WORK


Device Unlock Portal DOES NOT WORK

I’ve submitted three unlock requests for my moms old iPhone 6plus. The first two times I received the confirmation email right away and then about five minutes later I got an email stating ATT didn’t have enough information and to try submitting again later. The third time i submitted the request I realized there was a sprint SIM card in the phone and figured that might be an issue so I removed it. (The device is still attached to ATT). I got the confirmation email right away and my request was in progress for just over a day. Then I receive an email saying I never confirmed my request and the request was canceled. 



This is very frustrating. My phone stopped working earlier this week and this 6plus would be perfect if I could just get it unlocked. Are there any suggestions? 

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Accepted by ATTKevin
‎07-01-2019 3:49 PM

Re: Device Unlock Portal DOES NOT WORK

Hello @Nick95,


We can absolutely provide you with some more information about the unlock process. When you submit an unlock request, you must open the confirmation email and click the link to confirm the request within 24 hours, or your request will be denied. Please wait until your current request is denied within two business days, then review our Unlock eligibility requirements and resubmit your unlock request.


Sean, AT&T Community Specialist

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