Contributor
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1 Message
Data not working on new Prepaid Plan
I bought a $45/month plan yesterday. I can receive phone calls and texts but cannot access internet on my phone. I used the sim to a different phone and it works on the other one.
What is wrong? I also went to ATT store and called ATT many times. They were not able to tell me what is wrong. Asked me to go to store and change SIM. Did not work!
Please help. I need to resolve this asap.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.4K Messages
6 years ago
Hello @pxs6956,
Well since the data works when the SIM is in another phone, we know it is a problem with the device itself. Here is few things we need to check.
Do you have the right plan? If you device is an Apple device, you have to have an Apple data plan. For Android phone you need to be on an Android plan.
Did you buy the device form AT&T? If you bought the device form another carrier even if it’s unlocked, we do guarantee all features such as data will work. One thing which is important is you have the right APN settings in your device. iOS devices update theses settings automatically. For Android devices you will find instructions for programing the APN’s here.
Last thing to try is master reset the device. It is important to back up your device before doing this. For instructions visit our Device How to Page and select the Make and Model of your device.
Thank you for being part of the Community Forums, and have a great weekend.
Anthony, AT&T Community Specialist
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RED245
Contributor
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2 Messages
5 years ago
In some cases, powering down the phone for 3-5 minutes has resolved the data access issue. If you haven’t already, please give this a try.
This worked for me as of today, 10-5-2019
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RED245
Contributor
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2 Messages
5 years ago
FYI: I did go to local ATT store and three ATT tech calls, no luck.
Reboot, vary the "data switch (16 seconds)" on/off line and all the ATT tech programming for setting up a new APN. All no good for my situation.
Only fix was a 5 minute wait period before turning back on. Unit no longer had a small "x" in the antenna bars in ther upper right and my "mobile data" was back to working without wifi having to be on (and or in wifi range).
Note: I found the info..., from a good ATT tech response on google search.
THE FIX: "5 minute wait period before turning back on"
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Ashleybel1988
New Member
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1 Message
4 years ago
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Ameenmo7
New Member
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2 Messages
3 years ago
i have same problem and even though i went to higher data 15 G high speed, its not working on my phone iphone 11, i pay $40 for no data and it shows LTE full bars but nothing. ATT is the worse carrier
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formerlyknownas
ACE - Sage
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117.1K Messages
3 years ago
@Ameenmo7
If you just switched plans to the 15 gig plan you would have to pay $40 plus taxes and 911 fee in order to reactivate service on the 15 gig plan.
If it your AT&T phone isn't asking for more funds in order to pay for service, Try Power cycling your phone to reconnect to the network.
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ATTHelp
Community Support
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231.4K Messages
3 years ago
We most certainly understand your frustrations with not being able to access the data on your iPhone 11, @Ameenmo7.
We confirmed that your plan does indeed included 15GB of high-speed data and you do have a compatible device.
If you haven't already, make sure your device settings are updated properly and that all the desired apps that you need to use cellular data are on and connected. If all settings are updated correctly, you'll need to reset your device and network.
(This will delete all network settings, returning them to factory defaults.)
From the home screen, select the Settings app > scroll to and select General > Reset > select Reset Network Settings > select Reset Network Settings again to confirm.
Let us know if this information helped fix your connection errors.
Lyn, AT&T Community Specialist
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Ameenmo7
New Member
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2 Messages
3 years ago
I still have same problem and %80 of the time i have no connection on my phone unless i get connected to Wi-Fi. this happened exactly after i switch to this plan and i see they charging me every month for no data accessibly. not acceptable from ATT.
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